> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.scriptation.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Does Scriptation offer phone support?

Scriptation provides customer support through **email only** — phone support isn't part of our support model. Whether you're hoping to **talk to someone, hop on a call, or get help by phone**, the answer is the same: our team handles everything by email and through this help desk.

Email gives us the time and space to research your specific situation, send screenshots, link to documentation, and bring in the right teammate when needed. We've found this works well for the kinds of detailed, technical questions filmmakers tend to have — and it leaves a written record both of us can reference later.

##### How to get the fastest, most useful response

When you reach out via the **Send us an email** button at the bottom of any help desk page, sharing a few details up front helps us land on the right answer quickly:

1. Your **User ID** and **Device ID** (see [How do I find my IDs for support?](https://help.scriptation.com/en/article/how-do-i-find-my-user-id-or-device-id-for-support-153hpnt));
2. The **device and OS version** you're using;
3. The [version of Scriptation](https://help.scriptation.com/en/article/current-version-and-system-requirements-1yryfi7/) you're on;
4. A short **description of what you're trying to do** or what's going wrong;
5. A **screenshot or screen recording** if a visual would help.

The more context you give us, the faster we can get you to a real answer.

##### Response times

We aim to respond within **24 hours** during our office hours — Monday through Friday, 9am to 6pm Pacific Time. Outside those hours, we'll get back to you on the next business day.

|| 📝 NOTE: If your issue involves a specific script — for example, a file that won't open or annotations that aren't behaving as expected — see [How can I share my file with Scriptation's Support team?](https://help.scriptation.com/en/article/how-can-i-share-my-file-with-scriptations-support-team-23fqvi/) for the best way to get the file to us.

# What's Next

[How do I find my IDs for support?](https://help.scriptation.com/en/article/how-do-i-find-my-user-id-or-device-id-for-support-153hpnt/)
[How can I share my file with Scriptation's Support team?](https://help.scriptation.com/en/article/how-can-i-share-my-file-with-scriptations-support-team-23fqvi/)
[Current version and system requirements](https://help.scriptation.com/en/article/current-version-and-system-requirements-1yryfi7/)
[What if I have feedback or suggestions about the app?](https://help.scriptation.com/en/article/what-if-i-have-feedback-or-suggestions-about-the-app-dyobok/)