> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.scriptation.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How can I share my file with Scriptation's Support team? To share a file with Support, the fastest paths are: email attachment for files under \~10 MB, the [Secure Upload Portal](https://scriptation.com/troubleshooting) for files up to \~100 MB, or a cloud share link (iCloud, Dropbox, Google Drive, OneDrive) for anything larger. Whichever method you use, please export an **annotated PDF with all Layers visible** so we see exactly what you see. We take [file security](https://help.scriptation.com/en/article/how-does-scriptation-handle-file-security-18bkkwz/) and [data privacy](https://help.scriptation.com/en/article/is-my-personal-data-private-within-scriptation-1paq93x/) seriously. Any file you send is deleted from our systems once your issue is resolved. ##### Before you send: export an annotated PDF So we can investigate against exactly what's on your screen, please [share your file as an annotated PDF](https://help.scriptation.com/en/article/how-can-i-share-my-notes-or-email-my-file-181353n/) with **all Layers visible** before sending. That keeps your annotations intact in the file we receive. ##### Option 1 — Email attachment (under \~10 MB) The simplest option: tap the **Send us an email** button at the bottom of this page and attach the file directly to your reply. || 📝 NOTE: Email providers (and our help desk) cap attachments around 10 MB. If your file is larger, use one of the options below. ##### Option 2 — Secure Upload Portal (up to \~100 MB) For medium-sized files or short troubleshooting videos, use Scriptation's [Secure Upload Portal](https://scriptation.com/troubleshooting). You can upload multiple files in one go, then mention in your support email that you've uploaded. || 📝 NOTE: If you're uploading a screen recording and it gets rejected, check the video resolution — very low resolutions (e.g. 480p) may not be accepted. Re-recording at a higher resolution, or using the native screen recording tools linked in [How do I take a screenshot or screen recording?](https://help.scriptation.com/en/article/how-do-i-take-a-screenshot-or-screen-recording-jbntj5/), should produce a file the portal will accept. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/screen-shot-2021-04-29-at-4593_s21urt.jpg =700x627) ##### Option 3 — Cloud share link (for larger files) If your file is too big for email or the Upload Portal and it's stored in a cloud service, create a **shareable link** and paste it into your support email. ###### iCloud Drive 1. From the Files app, **press and hold** on the file and tap **Share**. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/img800cb3ae5d1e-1_16b32fx.jpeg =700x212) | ✅ TIP: On macos, **right-click** the file and choose **Share → Share Link**. 2. Tap **Share File in iCloud**. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/imgc62253fa63aa-1_gr5e9t.jpeg =250x41) 3. Set Share Options to **Anyone with the link can make changes**, then tap **Copy Link**. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/download-66_1ghkn2o.jpeg =250x414) 4. Paste the link into your support email. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/imgb6a7ee7c64cb-1_wa0ton.jpeg =500x100) ###### Dropbox On Dropbox.com or in the Dropbox app, tap the **...** next to the file and choose **Copy Link**. Paste the link into your email. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/screen-shot-2021-04-29-at-5505_1mfwwtk.jpg =700x176) ###### Google Drive On drive.google.com or in the Google Drive app, tap the **...** next to the file, switch **Link sharing** on, then tap **Copy Link**. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/imgaec56cf23172-1_1sr9ehj.jpeg =700x61) ###### OneDrive On onedrive.live.com or in the OneDrive app, tap the **...** next to the file, choose **Share**, and follow the prompts to **Copy Link**. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/screen-shot-2021-04-29-at-8091_zws7v.png =700x132) ##### What to include in the email To help us land on the right answer quickly, include: * The device and OS version you're on; * A short description of what you were doing when the issue happened; * Any screenshots or screen recordings, if you have them. ##### If uploads or attachments won't go through If you're having trouble uploading or attaching your file through any of the methods above, let us know — as a backup, we can create a private, one-time Google Drive folder shared directly with your email address, giving you exclusive editor access to upload your file to us securely. If the Troubleshooting Portal itself isn't accepting a file (upload fails or gets stuck), don't keep retrying — instead attach the file directly to your reply on the support thread, or send it via a cloud share link (iCloud, Dropbox, Google Drive, OneDrive) as described above. ##### If you don't have the file available Even if you can't send your script or file right away, providing the following still helps a lot with troubleshooting: || 📝 NOTE: Avoid using Apple's Mail Drop feature to send videos to our support email — attachments sent this way have failed to come through properly. Please use the Secure Upload Portal or a cloud share link instead. ##### If you don't have the file available Even if you can't send your script or file right away, providing the following still helps a lot with troubleshooting: * Your device and operating system; * The version of Scriptation you're using; * A quick screen recording demonstrating the issue. # What's Next [How can I share my notes or email my file?](https://help.scriptation.com/en/article/how-can-i-share-my-notes-or-email-my-file-181353n/) ##### If you don't have the file available Even if you can't send your script or file right away, providing the following still helps a lot with troubleshooting: * Your device and operating system; * The version of Scriptation you're using; * A quick screen recording demonstrating the issue. # What's Next [How can I share my notes or email my file?](https://help.scriptation.com/en/article/how-can-i-share-my-notes-or-email-my-file-181353n/) [How to share layers with export](https://help.scriptation.com/en/article/how-to-share-layers-with-export-14uqv6c/) [How do I find my IDs for support?](https://help.scriptation.com/en/article/how-do-i-find-my-user-id-or-device-id-for-support-153hpnt/) [How does Scriptation handle file security?](https://help.scriptation.com/en/article/how-does-scriptation-handle-file-security-18bkkwz/)