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# I have an Industry Pro subscription, and I'm being asked to upgrade. Help!

If you've got an active Industry Pro subscription but Scriptation is asking you to upgrade — when accessing a Pro feature, or after opening more than three documents — your App Store subscription has lost its connection to Scriptation. **Restore Purchases** reconnects it in seconds.

This usually happens after an OS or app update. Thankfully, fixing it is quick.

|| 📝 NOTE: Industry Pro entitlement is tied to your **Apple ID**, not your Scriptation account. Even if you're signed in to your Scriptation account in 6.0, the app still checks your Apple ID for the Pro subscription. See [How do I check which Apple ID is logged into my device?](https://help.scriptation.com/en/article/how-do-i-check-which-apple-id-is-logged-into-my-device-1qu91lp/)

### How to reconnect your Industry Pro subscription

###### Method #1: Update Scriptation

As is the case with most bugs, updating Scriptation will often resolve the issue. Visit the [Scriptation page on the App Store](https://apps.apple.com/us/app/scriptation-pdf-for-film-tv/id1094587086) and select **Update** to install the latest version.

| ✅ TIP: Not sure what the latest version is? Check our [Current Version and System Requirements](https://help.scriptation.com/en/article/current-version-and-system-requirements-1yryfi7/) article for the most up-to-date info.

###### Method #2: Use Restore Purchases

If updating doesn't reconnect your subscription — or if you'd prefer to stay on your current version — use Restore Purchases.

**In Scriptation 6.0 and later:**

1. Tap the **three-dot menu** (**⋯**) at the top-right and select **Settings**;
2. Go to the **Account** tab;
3. Under **Subscription Actions**, tap **Restore purchases**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/1/60818aeea8717000/accountrestorepng_bjhcz6.png =500x556)

**In Scriptation 5.1.16 and earlier:**

1. Open the **File Browser** (☰) at the upper left and tap **Settings**;
2. Touch or click **Upgrade** to open the upgrade window;
3. Scroll to the bottom and select **Restore Purchases**.

![Restore Purchase Button](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/1/60818aeea8717000/scriptationrestorepurchasesweb_zbu2sg.webp =519x650)

Restore Purchases reestablishes the connection between your App Store subscription and Scriptation on the affected device.

### Still having trouble?

A few things to check if Restore Purchases doesn't fix it:

* **Confirm your subscription is active** — see [How do I check my subscription status?](https://help.scriptation.com/en/article/how-do-i-check-my-subscription-status-cmfh5t/);
* **Confirm every device is signed in with the same Apple ID** — see [How do I check which Apple ID is logged into my device?](https://help.scriptation.com/en/article/how-do-i-check-which-apple-id-is-logged-into-my-device-1qu91lp/);
* **Power both devices off and back on** — the device giving the error and the device where you originally bought Scriptation — then try **Restore Purchases** again.

If none of those resolve it, please use the **"Send us an email" button at the bottom of this page** and include your [User ID](https://help.scriptation.com/en/article/how-do-i-find-my-user-id-or-device-id-for-support-153hpnt/).

| ✅ TIP: Any screen where you're prompted to upgrade will show the **Restore Purchases** button at the very bottom of the window — you may need to scroll down to see it.

### My subscription isn't recognized on my Mac at all

If Scriptation on your Mac doesn't show your subscription — for example, no **Connections** section, no **Restore Purchases** button on the upgrade screen, or you're only shown plans to purchase — this is usually one of the following:

* **You're on an outdated version of Scriptation.** Update to the latest version from the [App Store](https://apps.apple.com/us/app/scriptation-pdf-for-film-tv/id1094587086) and try again — this alone often fixes the issue. You can also [turn on automatic updates](https://help.scriptation.com/en/article/current-version-and-system-requirements-1yryfi7/) so this doesn't happen again.
* **The Mac is signed into a different Apple ID** than the one that holds your subscription. Compare Apple IDs across devices — see [How do I check which Apple ID is logged into my device?](https://help.scriptation.com/en/article/how-do-i-check-which-apple-id-is-logged-into-my-device-1qu91lp/).
* **The Mac's file system works differently than iPad/iPhone.** The **Connections** tab for cloud storage doesn't appear on Mac — this is expected and isn't related to your subscription status. On Mac, install your cloud provider's native app and add your cloud folders as **Favorites** instead. See [Where are Cloud storage folders on Mac?](https://help.scriptation.com/en/article/where-are-cloud-storage-folders-on-mac-1l5bgvy/) and [Favorite Folders on Scriptation for Mac](https://help.scriptation.com/en/article/favorite-folders-on-scriptation-for-mac-1occxkf/)

If you're seeing multiple, identically priced plans on the Upgrade screen (for example, two $99/year options), these are just different **billing interval** choices — if your subscription is already active, you don't need to select anything there.

| ✅ TIP: This is a known, widespread issue tied to a recent update to our subscription validation system (RevenueCat) — many users have needed to run Restore Purchases once after updating in order to revalidate their subscription with Apple. It's a one-time fix; you won't need to do it again after your subscription is revalidated.

# What's Next

[I'm getting an Invalid Receipt error message. Help!](https://help.scriptation.com/en/article/im-getting-an-invalid-receipt-error-message-help-15oo67y/)
[I purchased Industry Pro. How do I activate it on all of my devices?](https://help.scriptation.com/en/article/i-purchased-industry-pro-how-do-i-activate-it-on-all-of-my-devices-10s0ghc/)
[How do I check my subscription status?](https://help.scriptation.com/en/article/how-do-i-check-my-subscription-status-cmfh5t/)
[Why can't I open more than three documents at a time?](https://help.scriptation.com/en/article/why-cant-i-open-more-than-three-documents-at-a-time-2rp5cp/)