> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.scriptation.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm not able to import a script from my mail app on my iPad or iPhone

If you tap a PDF attachment in Apple Mail, Gmail, or Outlook and don't see **Import to Scriptation** or a **Scriptation** icon, one of these three things is usually the cause. Try them in order.

### 1. Download the file first

Most mail apps don't actually download attachments until you tap them. If the PDF is still in the cloud, the **Open in / Share** options can be limited. Tap the attachment once to download it fully (look for a download spinner or icon), then try the Share button again.

### 2. Update Scriptation

If Scriptation is out of date, it may not register as a destination app for PDFs. Go to [Scriptation in the App Store](https://apps.apple.com/us/app/scriptation-pdf-for-film-tv/id1094587086) and tap **Update** if available. Once updated, you should see options to **Open in Scriptation** or **Import to Scriptation**.

### 3. Use the Share sheet

Some mail apps — especially Gmail and Outlook — hide direct "Open in" options behind the system Share sheet. With the PDF open in your mail app:

1. Tap the **Share** icon (the box with the arrow);
2. Scroll through the app row and tap **Scriptation**;
3. If Scriptation isn't there, scroll to the end of the row and tap **More** to enable it.

|| 📝 NOTE: On some setups, you may need to **save the PDF to Files first** (Share → Save to Files), then open it in Scriptation from there.

| ✅ TIP: Working with a lot of script attachments? Keep your scripts in [Cloud Storage](https://help.scriptation.com/en/article/how-to-sync-files-across-devices-with-cloud-storage-rj94v/) so they're available across every device without emailing yourself files.

### 4. Gmail (and other webmail) opened inside a browser

On some setups (notably iPadOS 26 with the Gmail app viewed in Safari), tapping a PDF attachment inside Gmail's in-browser viewer and hitting Share only shares a link to Gmail's viewer — not the actual PDF file. In that case, Scriptation won't appear in the Share sheet, and choosing "Import to Scriptation" from Options won't actually open the file. To fix this:

* **Easiest fix — use the Gmail app instead of Gmail in a browser.** The Gmail app opens PDFs in the iPad's own preview and shares them straight to Scriptation with no conversion in between.
* **If you'd rather stay in the browser**, tap the **download button inside the Gmail viewer** (not the Safari Share icon). If the file doesn't open automatically, tap the **Downloads button in Safari** and select the file — this opens it in Preview, where Import to Scriptation will work correctly.

### Still stuck?

Tap the **Send us an email** button at the bottom of this page and include your mail app, device, and iOS version.

# What's Next

[Importing and Opening Scripts in Scriptation](https://help.scriptation.com/en/article/importing-and-opening-scripts-in-scriptation-k34r8d/)
[Welcome to Scriptation for iPad](https://help.scriptation.com/en/article/welcome-to-scriptation-for-ipad-z36w14/)
[How to Share Notes or Email a File](https://help.scriptation.com/en/article/how-to-share-notes-or-email-a-file-181353n/)