> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# My team can't log in to Scriptation — how do I check if our license is still active?

If several team members suddenly can't log in to Scriptation at the same time, it's usually a temporary issue with your Team subscription renewal — not a problem on individual devices. Your Team administrator can check the license status in the Team Admin Portal.

### First step: check your license in the Team Admin Portal

1. Sign in to the [Team Admin Portal](https://scriptation.com/signin/);
2. On the **Licenses** page, check that your license shows **Active** and hasn't passed its **Expires** date;
3. Click **Subscriptions** and check the subscription's **Status** and **Renewal date**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/1/60818aeea8717000/teamportalsubscriptions_1mxg86d.png =700x200)

If your renewal is due, it can take **a few days** to process automatically. Once it does, try logging in again on the affected devices.

### Still can't log in?

Use the **Send us an email** button at the bottom of this page and include your **License Key** (click **Copy key** on the Licenses page). Support can confirm whether your subscription and license are active.

### Only one person can't log in?

If everyone else can log in fine and it's just one person, that's a device-specific activation issue — not a license problem. See [How do I activate a Team license?](https://help.scriptation.com/en/article/how-do-i-activate-a-team-license-1cw8ail/) for how to reactivate that individual device.

### On Scriptation Enterprise?

Enterprise activation works differently — it's tied to one-time invite links rather than a Team license key. If your team is on Enterprise and can't log in, see [How do I redeem a Scriptation Enterprise invitation?](https://help.scriptation.com/en/article/how-do-i-redeem-a-scriptation-enterprise-invitation-wc7twl/) — check whether an invite has expired or a code is being requested.

# What's Next

[How do I activate a Team license?](https://help.scriptation.com/en/article/how-do-i-activate-a-team-license-1cw8ail/)
[How do I find an Invoice for Scriptation Team?](https://help.scriptation.com/en/article/how-do-i-find-an-invoice-for-scriptation-team-or-team-studio-cneq1h/)
[How do I redeem a Scriptation Enterprise invitation?](https://help.scriptation.com/en/article/how-do-i-redeem-a-scriptation-enterprise-invitation-wc7twl/)