> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.scriptation.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Should I Delete and Reinstall Scriptation?

**The answer is almost always no.** Reinstalling Scriptation is destructive on iPad and iPhone — it deletes every locally stored file — and it rarely fixes the issue that prompted the question. Try the safer steps below first.

||| ⚠️ HEADS UP: Deleting Scriptation on an **iPad** or **iPhone** removes **all locally stored files** from the device. Anything in **On My iPad** or **On My iPhone** that isn't backed up to iCloud (or another cloud service) will be lost permanently.

##### Why reinstalling usually isn't the fix

Most "Scriptation won't open" or "the app is acting strangely" problems come from a temporary memory hiccup, an out-of-date app version, or a glitch that a quick reset clears. Reinstalling is a much bigger hammer — and in Scriptation 6.0, it also means signing back into your account and reconnecting every cloud service.

##### Try these steps first

1. **Force-quit Scriptation** and reopen it.
2. **Restart your device.** Power it fully off, then back on.
3. **Reset Scriptation's launch processes** (iPad / iPhone):
* Open the **Settings** app on your device.
* Scroll the side menu down to **Apps** and tap **Scriptation**.
* Toggle on the options under **Troubleshooting** (including **Restart processes on the next launch**), then reopen Scriptation.

  ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/img0183png_16wrvll.png =400x243)

4. **Update Scriptation** to the latest version via the [App Store](https://apps.apple.com/us/app/scriptation-pdf-for-film-tv/id1094587086).

If you're still stuck after those four steps, see [Scriptation keeps crashing on launch](https://help.scriptation.com/en/article/scriptation-keeps-crashing-on-launch-ipad-or-iphone-1opy6to/) or [Scriptation is running slowly or crashing](https://help.scriptation.com/en/article/scriptation-is-running-slowly-or-crashing-1rhml2h/) for deeper troubleshooting — both stop short of reinstalling.

##### What you'll lose / need to redo if you reinstall

If Support recommends a reinstall — or you've genuinely exhausted every other option — here's what changes in Scriptation 6.0:

* **Cloud connections must be re-linked.** Dropbox, Google Drive, and OneDrive each need to be re-authorized after reinstalling. Your files in those services stay safe — but Scriptation will need permission to reach them again.
* **iCloud Drive files are safe** — they live in your iCloud, not in the app, so they reappear once the app reconnects.
* **On My iPad / iPhone files will be lost** unless they're already backed up to iCloud or another cloud service. **Copy them out before you delete.**

##### If you really do need to reinstall

1. **Back up your local files first.** Move (or copy) anything in **On My iPad** or **On My iPhone** to iCloud Drive, Dropbox, Google Drive, or OneDrive. Confirm the files are actually present in the cloud before continuing.
2. **Note your cloud connections.** Make a list of which services you have linked (Dropbox, Google Drive, OneDrive) so you can re-link them after.
3. **Delete the app** from your device.
4. **Reinstall** from the [App Store](https://apps.apple.com/us/app/scriptation-pdf-for-film-tv/id1094587086).
5. **Sign back into your Scriptation account.**
6. **Re-link your cloud services** from the Scriptation Settings menu.
7. **Verify your files** reappear in the File Browser.

| ✅ TIP: If you're not sure whether your local files are backed up, **don't delete the app yet**. Reach out to Support first — we'd rather help you preserve your work than have it lost in a reinstall.

##### Still need help?

If you've worked through the steps above and Scriptation still isn't behaving, please reach out via the **Send us an email** button at the bottom of this page.

# What's Next

[Scriptation keeps crashing on launch](https://help.scriptation.com/en/article/scriptation-keeps-crashing-on-launch-ipad-or-iphone-1opy6to/)
[How do I sign in to my Scriptation account?](https://help.scriptation.com/en/article/how-do-i-sign-in-to-my-scriptation-account-1tcgk5t/)
[How to sync files across devices with Cloud Storage](https://help.scriptation.com/en/article/how-to-sync-files-across-devices-with-cloud-storage-rj94v/)
[How do I find my IDs for support?](https://help.scriptation.com/en/article/how-do-i-find-my-user-id-or-device-id-for-support-153hpnt/)