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# Transfer is crashing? How to fix non-native page issues

**Note Transfer crashing during the Analyzing phase? It's almost always a page assignment issue.** Some of the pages in your old draft are being read as **Inserted** pages when they should be **Native** pages — and because Note Transfer relies on Native page assignments to match content between drafts, that mismatch can crash the transfer.

This commonly happens when a script was created or modified using an external PDF tool — like a PDF splitter or combiner — before being imported into Scriptation.

The fix: use [Master Edit Mode](https://help.scriptation.com/en/article/how-do-i-use-master-edit-mode-f5bv6c/) to reassign those pages as Native, prep the destination script, and then run the transfer.

|| 📝 NOTE: This process has a few steps. We recommend reading through the full article before getting started.

### Part 1: Fix the source script (old draft)

First, tell Scriptation that the pages in your **old (annotated) script** are Native pages.

###### Enable Master Edit Mode

Open the **old draft** and [enable Master Edit Mode](https://help.scriptation.com/en/article/how-do-i-use-master-edit-mode-f5bv6c/).

###### Reassign pages as Native

1. Touch or click the **Page Manager** icon on the [Top Toolbar](https://help.scriptation.com/en/article/an-overview-of-the-top-menu-i5y1y8/);
2. Touch or click the **Master** button;
3. You'll see checkmarks on pages that Scriptation considers Inserted. **Uncheck every page** that should be a Native script page — this tells Scriptation they are official script pages;

|| 📝 NOTE: On macOS, a regular click will check a page but won't uncheck it. To uncheck a page, hold **⌘ (Command)** and click. Right-clicking will not work — it must be **⌘+Click**.

4. Touch or click **Save**.

| ✅ TIP: After saving, you can verify your changes by touching or clicking **Edit** in the Page Manager view. Native pages cannot be selected or moved — if the pages are locked in place, you've set them correctly.

### Part 2: Prep the destination script (new draft)

If the source script had an extra page (like a cover page, title page, or score page created outside Scriptation), the destination script needs a matching page so the transfer lines up correctly.

###### Add a matching page

1. Open the **new draft** in Scriptation;
2. Navigate to the **Page Manager** view;
3. Touch or click **Edit**, then **Add** → **Add Page** to insert a blank page where the extra page exists in the old draft (e.g., at the very top);
4. Touch or click **Save**.

###### Mark the new page as Native

5. Touch or click the **Master** button in the Page Manager view;
6. **Uncheck** the page you just added so it is marked as Native;
7. Touch or click **Save**.

### Part 3: Run the transfer

1. While in the **new draft**, touch or click the **Transfer** button on the [Top Toolbar](https://help.scriptation.com/en/article/an-overview-of-the-top-menu-i5y1y8/);
2. Select the **old (annotated) script** as the source;
3. Touch or click **Begin**.

Your notes should now transfer successfully!

### Part 4: Copy over any remaining pages

If the old draft had an extra page (like a cover or score page) whose content didn't transfer automatically, you can copy it over manually:

1. Open the **old draft** and go to the **Page Manager** view;
2. Touch or click **Edit**, then **Select** the page you need to copy;
3. Touch or click **Copy**;
4. Switch to the **new draft** and go to the **Page Manager** view;
5. Touch or click **Edit**, then **Paste** — the page will be inserted;
6. If a blank placeholder page remains, you can remove it: go back to **Master**, mark the blank page as Inserted (checked), touch or click **Save**, then go to **Edit**, select the blank page, and touch or click **Remove**;
7. Touch or click **Save**.

### Part 5: Disable Master Edit Mode

Once everything looks good, [disable Master Edit Mode](https://help.scriptation.com/en/article/how-do-i-use-master-edit-mode-f5bv6c/) so you don't accidentally modify page assignments later.

And that's all there is to it!

||| ⚠️ HEADS UP: If you're still experiencing crashes after following these steps, please use the **"Send us an email" button at the bottom of this page**. Include details about how your script was created and what PDF tools were used, and [send us the script](https://help.scriptation.com/en/article/how-can-i-share-my-file-with-scriptations-support-team-23fqvi/) so we can investigate directly.

##### Crashing while merging PDFs from Google Docs?

We've had reports of transfers crashing specifically when the destination script was exported as a PDF from Google Docs (using **Download as PDF**). If this matches your situation, try re-exporting the PDF from Google Docs using slightly different export settings — this has worked as a quick fix for some users while we investigate the root cause. If the crash persists, [send us the source files](https://help.scriptation.com/en/article/how-can-i-share-my-file-with-scriptations-support-team-23fqvi/) so we can look into it directly.

##### Reporting a transfer crash to Support

If you need to reach out about a crash during Transfer, please include:

1. Your device and operating system ([iOS](https://support.apple.com/en-us/HT201685) or [Mac](https://support.apple.com/en-us/HT201260));
2. The [version](https://help.scriptation.com/en/article/current-version-and-system-requirements-1yryfi7/) of Scriptation you're using;
3. Where the file is stored (Dropbox, iCloud, On My iPad, etc.);
4. A screenshot or screen recording demonstrating the issue ([iPad](https://support.apple.com/guide/ipad/take-a-screenshot-or-screen-recording-ipad08a40f3b/ipados), [iPhone](https://support.apple.com/guide/iphone/take-a-screenshot-or-screen-recording-iphc872c0115/ios), or [Mac](https://support.apple.com/guide/mac-help/take-a-screenshot-or-screen-recording-mh26782/mac)).

# What's Next

[How do I use Master Edit Mode?](https://help.scriptation.com/en/article/how-do-i-use-master-edit-mode-f5bv6c/)
[No Native Pages Detected message? Here's what to do next.](https://help.scriptation.com/en/article/no-native-pages-detected-message-heres-what-to-do-next-1t6kvhg/)
[How do I transfer my notes?](https://help.scriptation.com/en/article/how-do-i-transfer-my-notes-1khpcd8/)
[How do I add alternate pages to my script?](https://help.scriptation.com/en/article/how-do-i-add-alternate-pages-to-my-script-o844n8/)