Import modal not appearing when opening a document

On some fresh opens of Scriptation, a pop-up (like the newsletter sign-up or a notification) can interrupt the import process. After that happens, you may find that documents no longer open the import modal when you try to bring them into Scriptation — even after restarting the app.

This primarily affects devices running iOS/iPadOS 18 or earlier, and our team is working on a permanent fix. In the meantime, here's a quick workaround.

Workaround

Open Scriptation on your device;
Swipe up (or press the Home button) to minimize the app — keep it running in the background;
Navigate to the file you want to import (from Mail, Files, a cloud service, etc.);
Open the document — the import modal should now appear as expected.

✅ TIP: As long as Scriptation is running in the background, imports should work normally. You don't need to have Scriptation in the foreground — just make sure it hasn't been fully quit from the app switcher.

📝 NOTE: This issue primarily affects devices on iOS/iPadOS 18 or earlier. A permanent fix is on the way in an upcoming update.

If you're still having trouble importing documents, please contact us using the email button below and let us know your device model and iOS version.

What's Next

Importing and Opening Scripts in Scriptation

I'm not able to import a script from my mail app on my iPad or iPhone

Updated on: 17/03/2026

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