How to Edit, Reset a Password for, and Disable/Enable a Production Admin (Enterprise Admin Only)

Enterprise Admins can modify the Production Admin accounts in three ways: by editing their profile, resetting their password, or disabling/enabling their account.


1. Navigate to the Enterprise Portal in your web browser and sign in.

2. Click "Admins" in the side menu.

Edit

3. In the row of the Admin you wish to edit, click on the three dots under the Actions column.



4. Click "Edit".



5. Modify the information you wish to change and click "Save Changes".

Reset Password

6. In the row of the Admin you wish to reset the password for, click on the three dots under the Actions column.



7. Click "Reset Password"



8. Click "Reset"



9. Ensure to make a note of the new Temporary Password to send to the Admin, and click "OK".

Disable

10. In the row of the Admin you wish to disable, click on the three dots under the Actions column.



11. Click "Disable".



12. Click "Accept".

Enable

13. In the row of the Admin you wish to re-enable, click on the three dots under the Actions column.



14. Click "Enable".



15. Click "Accept".

Updated on: 27/07/2023