How to Edit, Reset a Password for, and Disable/Enable a Production Admin (Enterprise Admin Only)
How to Edit, Reset a Password for, and Disable/Enable a Production Admin (Enterprise Admin Only)
Enterprise Admins can modify the Production Admin accounts in three ways: by editing their profile, resetting their password, or disabling/enabling their account.
1. Navigate to the Enterprise Portal in your web browser and sign in.
2. Click "Admins" in the side menu.
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/6105f7e9-ebf2-4489-b521-2f39cb35e5f7/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=259,198&sharp=0.8&width=560)
Edit
3. In the row of the Admin you wish to edit, click on the three dots under the Actions column.
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/0d5d0e75-0d0a-411c-b395-212012275bb6/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=291,309&sharp=0.8&width=560)
4. Click "Edit".
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/0b087b4b-91e0-41ad-bc05-c4e546686cf6/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=266,300&sharp=0.8&width=560)
5. Modify the information you wish to change and click "Save Changes".
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/frame-14_1p6eti9.png)
Reset Password
6. In the row of the Admin you wish to reset the password for, click on the three dots under the Actions column.
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/50f717f4-af3b-4952-a502-7d78f616e61c/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=279,302&sharp=0.8&width=560)
7. Click "Reset Password"
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/a61037d0-2b15-4fe8-933b-dd3038c9d36b/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=274,298&sharp=0.8&width=560)
8. Click "Reset"
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/7a2eec91-a24c-459f-91f7-d66bded3745c/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=441,279&sharp=0.8&width=560)
9. Ensure to make a note of the new Temporary Password to send to the Admin, and click "OK".
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/82aa67b6-a5b0-4951-ba43-47ce6f9b1596/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=445,270&sharp=0.8&width=560)
Disable
10. In the row of the Admin you wish to disable, click on the three dots under the Actions column.
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/5bfbbf7c-3ad4-4a0b-be7d-b588f4501da9/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=286,298&sharp=0.8&width=560)
11. Click "Disable".
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/2a116118-30c1-49d4-8717-b476c8d4cee1/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=282,296&sharp=0.8&width=560)
12. Click "Accept".
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/9d54b7d1-4e25-4c6f-a006-748801c77f8b/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=497,239&sharp=0.8&width=560)
Enable
13. In the row of the Admin you wish to re-enable, click on the three dots under the Actions column.
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/f5aeff9d-037b-46e5-b09f-61962e8231e5/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=286,297&sharp=0.8&width=560)
14. Click "Enable".
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/14f405da-b2e9-4020-95fc-65afbed58ba4/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=282,293&sharp=0.8&width=560)
15. Click "Accept".
![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2023-03-07/31c77d81-6877-41aa-be6a-a3b50baa8c7f/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=493,241&sharp=0.8&width=560)
Updated on: 27/07/2023
Thank you!