Articles on: Troubleshooting

How to restore your device from iCloud backup

If you're missing data, perhaps through deleting the app, local folders, or individual "On My iPad / iPhone" files, the only way to potentially recover those documents is by restoring your entire device from an iCloud backup.

WARNING: Restoring from iCloud backup will erase everything on your device. Be sure to move or copy all files to Cloud, or share local files with yourself via email before proceeding.

Tap Apple Settings:

Tap Your Name on the top left;
Tap iCloud:

Tap iCloud Backup:

If the toggle is ON, you can see when the last successful backup was made. If the timing of that backup corresponds to a time that the missing files would still be on your device, you may be able to get your work back;
If the toggle is OFF, or the timing of the back-up is after the time that the files would have been deleted, then unfortunately it's not possible to recover your files.

WARNING: YOU'RE ABOUT TO ERASE YOUR ENTIRE DEVICE.

On the left side of the Apple Settings Menu, tap General, then Reset;
From the Reset Menu, select Erase and Content and Settings;
Continue with Apple's installation process. When presented with the Apps & Data options, tap Restore from iCloud Backup, then sign in with your Apple ID.

NOTE: Restoring from iCloud Backup may take a while. Be sure to let the device restore fully before using it. There may be a lot of data to download.

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Updated on: 10/07/2025

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