Articles on: Troubleshooting

How to restore your device from iCloud backup

If you're missing data, perhaps through deleting the app, local folders, or individual "On My iPad / iPhone" files, the only way to potentially recover those documents is by restoring your entire device from an iCloud backup.

WARNING: Restoring from iCloud backup will erase everything on your device. Be sure to [move or copy all files to Cloud](/en/article/moving-or-copying-local-files-to-the-cloud-1i061ug/, or share local files with yourself via email before proceeding.)

Tap Apple Settings:

Tap Your Name on the top left;
Tap iCloud:

Tap iCloud Backup:

If the toggle is ON, you can see when the last successful backup was made. If the timing of that backup corresponds to a time that the missing files would still be on your device, you may be able to get your work back;
If the toggle is OFF, or the timing of the back-up is after the time that the files would have been deleted, then unfortunately it's not possible to recover your files.

WARNING: YOU'RE ABOUT TO ERASE YOUR ENTIRE DEVICE.

On the left side of the Apple Settings Menu, tap General, then Reset;
From the Reset Menu, select Erase and Content and Settings;
Continue with Apple's installation process. When presented with the Apps & Data options, tap Restore from iCloud Backup, then sign in with your Apple ID.

NOTE: Restoring from iCloud Backup may take a while. Be sure to let the device restore fully before using it. There may be a lot of data to download.

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Updated on: 27/02/2025

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