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Something weird or wonky going on? We've got you covered.
I purchased Industry Pro. How do I activate it on all of my devices?
Why don't my Industry Pro features work on my other devices?
How do I cancel or unsubscribe from Industry Pro?
Here's how you cancel your subscription. On any Apple device, you can access all of your app subscriptions from your profile within the App Store app. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Active" Subscriptions, tap Scriptation. !(https://storage.crisp.chat/users/helpdesk/website/60
Current Version and System Requirements
Do I have the current version? What are the system requirements? It's always best to be running the most current version of Scriptation, since we regularly make improvements to the app. You can always check which version you are running by tapping on the File Browser. Then on the bottom of your screen, next to Settings, the Version information is displayed. !(https://storage.crisp.cha
The Pen tool keeps overwriting my notes!
My script and notes are being overwritten. Help!
My iCloud isn't syncing properly
My iCloud isn't working correctly. Help! Do you have an iCloud file on one device, but it's not showing up on another? Or an iCloud file that has all of your Annotations and Layers showing on one device, but only some of them on another? Surprisingly, even on Apple's own devices... iCloud can be really finicky. Here's a few things you can do to troubleshoot. If at all possible, use Dropbox. We have found it to be significantly more reliable in syncing files across devices. Also, D
I did the Note Transfer wrong. Help!
Don't worry, all of your notes are still there. When you perform a Note Transfer, Scriptation automatically adds an additional layer with the notes that were just transferred, so it's easy to reverse and recover from a mistake. I accidently transferred notes from New Script to Old Script Go to your Old Script, and tap the Layers icon in the Top Toolbar. !(htt
Why aren't the Annotation tools recognizing text in my script?
Having issues with script text being recognized? Are text marking tools not working? You may have a "flattened" PDF. A Flattened PDF is a file where the contents of the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some [watermarking](/en/article/how-does-scriptation-handle-w
How to Redeem a Promo Code or Gift Card
Here's how to redeem an App Store Gift Card or Promo Code for Scriptation. iPad / iPhone Open the App Store app. At the top of the screen, tap your photo, or the sign-in button. Tap Redeem Gift Card or Code. If you don’t see “Redeem Gift Card or Code,” sign in with your Apple ID. Learn what to do if you forgot your Apple ID. Tap **En
How to Delete and Reinstall Scriptation
How to perform a clean installation of Scriptation Doing a fresh installation of Scriptation should be the last resort to resolve any ongoing issues. Below is a step by step guide for Apple devices. iPad / iPhone
I'm getting an Invalid Receipt error message. Help!
I'm trying to activate Industry Pro, and I'm getting an Error: Invalid Receipt message. Help! First, let's check that your device is connected to the internet, and is running the most current version of Scriptation. For the current version details, plus instructions on how to update, click here. Next, try powering off / on the device t
Why didn't my marker Highlights transfer to my new draft?
I used the marker to Highlight, and my highlights didn't transfer properly to the new draft! Help! You may have a "flattened" PDF. A Flattened PDF is a file where the contents of the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some [watermarking](/en/article/how-does-script
How do I reactivate my cancelled subscription?
Welcome back! Here's how you reactivate an expired or cancelled subscription. On any Apple device, you can access all of your expired or cancelled subscriptions from your profile within the App Store. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Expired" Subscriptions, tap Scriptation. !(h
Where can I find my subscription's purchase receipt?
I purchased Scriptation but can't find my order receipt to submit for reimbursement. Many productions will reimburse individual subscriptions to Scriptation. Here's how to track down your receipts. Search in your Email client for: Subject Line: Your receipt from Apple From: email@example.com Can't find the Email? Here's how to find the re
How should my script be formatted?
Scriptation is optimized for industry standard formatting. What does that mean? Scriptation was originally built for TV and Film, and is optimized to read standard single-cam and multi-cam script formats. While you can open and annotate ANY PDF file in Scriptation, with other script formats (i.e. Broadway Musical, Play), or documents like musical scores, schedules, ROS, and contact sheets, some features like Actor Highlight may not work as reliably. Want to create a script fr
How do I avoid conflicted copies with multiple devices of my own?
How do I avoid conflicted copies while working across multiple devices? Scriptation is designed to work on files between your iPad, iPhone, and MacBook/Desktop, but if you are actively working in the same file on more than one device at a time, sometimes "conflicted" copies arise. A "conflicted" version is created when two devices make changes to a file simultaneously. When the file uploads back to the cloud service, the two copies will not match, and both versions are saved separately. H
I accidentally deleted my script. Help!
I accidentally deleted a file or folder with all of my notes. Now what? While Scriptation takes automatic saving and cloud sync very seriously, if a file/folder is manually deleted, outcomes will vary depending on device and storage location. iPad & iPhone If the file or folder was stored on... Dropbox: Login to Dropbox.com and c
What if I have the legacy Windows Scriptation app, but other Apple devices?
What if I have the legacy Windows app, but an Apple iPhone, iPad or Macbook? You will need to download the Apple version for your iOS, iPadOS or macOS devices. To share files between all of your devices, upgrade the Apple devices to Industry Pro and setup Cloud Sync.
How do I see my full script page?
Learn how to see your full script page without any toolbars in the way After opening a script and starting to take notes, script header information, such as page number or scene number may sometimes be covered by the Top Toolbar, or Annotation Toolbar. To make for a more efficient workspace, the toolbars can easily reveal
How do I avoid conflicted copies with my team?
How do I avoid conflicted copies while collaborating with my team? If multiple users are actively working in the same file within a shared folder, a "conflicted" version of the file will soon appear. This is because if two users have the file open at the same time, and both make changes simultaneously, when the files upload back to the cloud, the two copies will not match. Scriptation (along with all other PDF annotaters) isn't able to offer real-time collaboration on PDFs files, in the sa
How is the legacy Windows version different from Scriptation for Apple?
What are the differences bewteen the legacy Windows version, and Scriptation on Apple devices? The legacy Windows version of Scriptation came loaded with only three basic tools. Annotation Tools Actor Highlighting Note Transfer On Apple, users also have access to these additional FREE tools. [Layers](/en/art
Why don't I have Live Layers?
Why don't I have Live Layers? Live Layers is a powerful new feature which allows users working on iPadOS devices to instantly share Layers within a Scriptation Team or Team Studio group license package. Live Layers is unfortunately not available on Industry Pro subscription
I'm accidentally erasing my notes with my palm or Apple Pencil.
Accidentally erasing your notes? A quick settings adjustment will solve the issue. When using the Apple Pencil, users have occasionally found themselves accidentally erasing notes with their pencil or hand. To manage pencil settings, head over to the Apple Settings icon, and tap Apple Pencil. Under "Double Tap": Select OFF. For "Only Draw with Apple Pencil": Toggle ON.
How do I check my subscription status?
Looking to access your account details? Here's how to do it. On any Apple device, you can access all of your app subscriptions from your profile within the App Store app. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Depending on your Subscription status, Scriptation will either be listed under "Active"
I have the 3-year Personal License, and it isn't working on my new device.
I purchased the 3-year personal license, and it isn't activating on my new device. Help! The 2019 Winter Promotion for a three year Personal License included activations for 3 devices: one Pad, one Phone, and one Mac. In order for your license to transfer over to a newly purchased device, any old devices need to have the Scriptation license deactivated. Here's what to do. Old Device Deactivation Start by ta
What happens if I take a break from my subscription?
What happens to my files if I want to take a break from Scriptation? If you are an Industry Pro user, we understand there are times you might want to take a break from your monthly subscription by unsubscribing in the App Store. Here's a rundown of what happens with your app during a break in subscription service. Access to Files All local
Why did my files automatically close?
Why do files automatically close (sometimes) when Scriptation is not being used? If files were previously open, and then you returned to Scriptation after not using the app for some time, occasionally those files will have automatically closed. While it appears that Scriptation has reset itself, what has actually happened is a reallocation of RAM (random access memory) by the device. In other words, if a device is running low on memory resources and Scriptation goes into the "background"
I'm having trouble editing Text Boxes on Mac
I'm having issues editing Text on Scriptation for Mac When working with Text Boxes and Sticky Notes, we are aware of some challenges users face when editing text on Mac. To edit a word mid-sentence, you are able to use the mouse to click into the text field. However, the arrow keys are often problematic while navigating within the text.
Camera photos aren't saving to Photo Library. Help!
Why do photos taken with the in-app Camera feature not save to Photo Library? While using the Camera icon on the Annotation Toolbar, photos taken from within the app are instantly imported into Scriptation. In some cases this ease of use is an ideal time saver, but it's important to understand that these newly taken photos do not save to the device's Photo Library. This is due to operating system restrictions, and is an is
How to Restore an Earlier Version of your file with Dropbox
How to use Dropbox's Version History to restore an earlier version of your file. By using Dropbox for cloud sync, you automatically are taking advantage of version controlled saving. Each and every time a file is saved with Dropbox, a separate restorable version is created which can be accessed later. For most Dropbox acc
Unable to Display Document message? Here's how to recover a corrupt file.
I have an "Unable to display document" message. Now what? This _really scary _message is caused by bug in iOS 14.4 which affects the device's file system. It also appears when trying to open a non-downloaded iCloud file when the device is not connected to the internet. We have recently updated Scriptation to create a [workaround](https://scriptation.com/blog/what-happened-with-ios-14-4-and-sc
My iPad broke! Are my files backed up?
How can I access my files from a broken device? If a device breaks, the ability to access files and folders depends on the storage location that was being used. Cloud: If files were stored in Dropbox, Google Drive, One Drive or iCloud, then they can be accessed from other devices that are logged into those accounts, or the respective web portals of each cloud provider. Local: If files were st
I experienced a crash. What can I do?
If the app crashed, we want to know! We take pride in Scriptation being a stable and thoroughly tested app, but every so often a crash happens. If possible, try to repeat the issue and take a screen capture video showing the actions that led to the crash. Then upload that video to our Secure Upload Portal, letting us know any pertinent information such as version, operating system, device, and where your files are stored. Everything will be kept