Scriptation Support

• How can I share my file with Scriptation's Support team?

  How can I easily share my file with Scriptation Support? There's a few different ways to send a file to the Support team for troubleshooting. Please understand that we take file security and data privacy very seriously. All files are deleted upon resolution of the issue. Email attachment For smaller files (under 10MB) The easiest method is using theFew readers

• Does Scriptation offer phone support?

  Does Scriptation have a phone number for technical support? Scriptation does not currently offer phone call or text support. Instead, we use our limited resources to be available over email during business hours. To solve the most common issues, please use the search function above for access to over 300 articles and troubleshooting guides, available anytime. If you're not able to resolve your issue with the Help Desk, use the "Send us an email" button below. We look forward to hearingFew readers

Current Versions

• Current Version and System Requirements

  Do I have the current version? What are the system requirements? It's always best to run the most current version of Scriptation since we regularly make improvements to the app. You can always check which version you are running by tapping on the File Browser. Then, next to Settings, the Version information is displayed at the bottom of your screen. (https://storage.crisp.chat/usersSome readers

• Scriptation 4.2 - Update Required

  Scriptation 4.2 update required? Here's what that means. Scriptation 4.2 introduces a completely overhauled Layers system that improves performance up to 5x faster than before. This means that documents opened on a device running Scriptation 4.2 cannot be opened on a device running 4.1.8 or earlier. If you attempt to open a 4.2 document on a device running an earlier version of Scriptation, you will receive the following message and be prompted to update. (https://storage.crFew readers

• Can I turn off the three dots on the top of my iPad?

  Can I turn off the three dots at the top of my iPad screen? Unfortunately, no. In the upgrade to iPadOS 15, Apple completely redesigned Multitasking, the feature which enables the use of two or more apps, side-by-side. There is now a ... on the top of every app window and unfortunately, Apple has not yet provided a way to disable it. (https://storage.crisp.chat/users/helpdesk/website/6081Popular

• How do I check which Apple ID is logged into my device?

  Need to check which Apple ID is logged into your device? On any Apple device, all subscriptions are linked through your Apple ID. Therefore, if an Industry Pro subscription is working on one device but not on another, it's possible that the two devices are logged in with separate Apple IDs. Here's how to check. iPad / iPhone Tap the Apple Settings icon from your device's home screen. (https://storage.crisp.chat/usersPopular

• What is a Flattened PDF?

  What is a "Flattened" PDF? A Flattened PDF is a file where the contents of the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some watermarking programs.Popular

• How do I cancel or unsubscribe from Industry Pro?

  Here's how to cancel your subscription. From any Apple device, you can manage your subscriptions and billing from within your App Store profile. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Active" Subscriptions, tap Scriptation. (https://storage.crisp.chat/users/helpdesk/website/60818aeSome readers

• How do I use Master Edit Mode?

  Learn how to use Master Edit Mode (a.k.a DEBUG) Before learning how to use Master Edit Mode, knowing how Scriptation understands pages is helpful. There are two kinds of pages: Native: Official script pages, in their imported order. Inserted / User-Added: These pages have been created manually within the app. Such as Facing Pages (/en/article/how-to-add-facing-pages-to-your-script-1qh8gjs/Some readers

• I accidentally deleted my script. Help!

  I accidentally deleted a file or folder with all of my notes. Now what? While Scriptation takes automatic saving and cloud sync very seriously, if a file/folder is manually deleted, outcomes will vary depending on device and storage location. iPad & iPhone If the file or folder was stored on... Dropbox: Login to Dropbox.com and cheSome readers

• My iCloud isn't syncing properly

  My iCloud isn't working correctly. Help! Before troubleshooting iCloud connectivity, please make sure that your files are physically inside the iCloud folder. Anything under the On my iPad / iPhone heading is completely local to that device only, and will not sync to iCloud. To use iCloud, copy your files and folders into the iCloud bSome readers

• Is Scriptation available for Windows or Android?

  Can I get Scriptation on my Windows or Android device? Scriptation is available exclusively for Apple devices, and is not currently compatible with Windows or Android. (i.e. Google Chromebook, Samsung products, etc.) What's Next Is Scriptation available for Mac? What are Layers and how do I use them? (/en/article/what-are-layers-and-how-do-i-use-them-1ozes9vFew readers

• How to restore your device from iCloud backup

  How do I restore my device from an iCloud backup? If you are missing data, perhaps through deleting the app, local folders, or individual "On My iPad / iPhone" files, the only way to potentially recover those documents is by restoring your entire device from an iCloud backup.Few readers

• What if I have the legacy Windows Scriptation app, but also other Apple devices?

  What if I have the legacy Windows app, but also an Apple iPhone, iPad or Macbook? Scriptation for Windows was sunset on March 1st 2021. Microsoft Windows users can continue to use the legacy app on devices that already have Scriptation for Windows installed. However, to access Scriptation on new devices, you will need to download the Apple version for iOS, iPadOS or macOS.  To share files between all of yourFew readers

• Unable to Display Document message? Here's how to recover your file.

  I have an "Unable to display document" message. Now what? Mac The document couldn't be accessed message is caused by a change in macOS 12.3 affecting Dropbox and OneDrive file storage. In the release notes for the update, Apple confirmed that it has deprecated the kernel extensionsFew readers

• I'm having trouble with Text Boxes on Mac

  I'm having issues with Text Boxes on Scriptation for Mac When working with Text Boxes and Sticky Notes, there are a few challenges that users sometimes face on Mac. Creating the Text Box After selecting the Text Box icon and clicking onto your document, a text field should be created. If this is noFew readers

• I can't find missing notes. What can I do?

  Are annotations missing from your script? Try these steps!Few readers

• How does Scriptation handle watermarks?

  My script has a watermark. Will Scriptation still work? Absolutely! Scriptation is optimized to handle scripts and the script revision process, so things will still run smoothly with any properly created watermark. Tips for successful watermarks: Watermarks should be a Vector image, not Text. The watermarked PDF must be exported as Non-Flattened. Commonly used software like Final Draft and Adobe, or documenFew readers

• I'm getting an Invalid Receipt error message. Help!

  I'm trying to activate Industry Pro, and I'm getting an Error: Invalid Receipt message. Help! First, let's check that your device is connected to the internet, and is running the most current version of Scriptation. For the current version details, plus instructions on how to update, click here. Next, try powering off / on the deviceFew readers

• The Pen tool keeps overwriting my notes!

  My script and notes are being overwritten. Help!Few readers

• How is the legacy Windows version different from Scriptation for Apple?

  What are the differences bewteen the legacy Windows version, and Scriptation on Apple devices? The legacy Microsoft Windows version of Scriptation came loaded with only three basic tools. Annotation Tools Actor Highlighting Note Transfer On Apple, users also have access to these additional FREE tools. LayeFew readers

• Should I Delete and Reinstall Scriptation?

  Scriptation won't open! Deleting Scriptation on iPad and iPhone will delete ALL locally stored files.Few readers

• I did the Note Transfer wrong. Help!

  Don't worry, all of your notes are still there. When you perform a Note Transfer, Scriptation automatically adds an additional layer with the notes that were just transferred, so it's easy to reverse and recover from a mistake. I accidently transferred notes from New Script to Old Script Go to your Old Script, and tap the Layers icon in the Top Toolbar. (htFew readers

• Why aren't the Annotation tools recognizing text in my script?

  Having issues with script text being recognized? Are text marking tools not working? You may have a "flattened" PDF. A Flattened PDF is a file where the contents of the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some watermarking (/en/article/how-does-scriptation-handle-Few readers

• What if I have feedback or suggestions about the app?

  Have some thoughts? Encounter an issue? Think you have an idea for a new feature?Few readers

• Can I have multiple accounts on the same device?

  Is it possible to have multiple Scriptation accounts active on one device? Only one account can be active on a device at any given time. For Individuals, Scriptation is connected to your Apple ID, not a dedicated username and password. To change accounts, a user would need to log out of their personal Apple ID and login with another, which would likely cause significant changes to the device outside of Scriptation. For Team users, aFew readers

• My app is running slow. What can I do?

  My app feels like it's running slowly or with a lag. What can I do? Scriptation collaborates with Apple's operating system to create the best possible experience, given your device's available memory. Even though Scriptation can handle large PDF files (100+ MB), performance can sometimes slow down when multiple scripts and other applications are open simultaneously. This slowing happens because the operating system throttles the device's speed to avoid overheating. Here are a few stepsFew readers

• I experienced a crash. What can I do?

  Crashes are rare, but let us know about them so they won't happen again.Few readers

• My cloud sync isn't working across devices. Help!

  My iPad / iPhone and Mac are not syncing. What can I do? If you've already read the setup instructions for Dropbox, Google Drive, OneDrive, or iCloud (/en/article/how-do-i-sync-with-icloud-cloud-storage-diyrsvFew readers

• I'm accidentally erasing my notes with my palm or Apple Pencil.

  Accidentally erasing your notes? A quick settings adjustment will solve the issue. When using the Apple Pencil, users have occasionally found themselves accidentally erasing notes with their pencil or hand. To manage pencil settings, head over to the Apple Settings icon, and tap Apple Pencil. Under "Double Tap": Select OFF. For "Only Draw with Apple Pencil": Toggle ON.Few readers

• Why didn't my marker Highlights transfer to my new draft?

  I used the marker to Highlight, and my highlights didn't transfer properly to the new draft! Help! You may have a "flattened" PDF. A Flattened PDF is a file where the contents of the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some watermarking (/en/article/how-does-scripFew readers

• iCloud disabled message? Here's how to enable.

  I've got an "iCloud disabled" message. How do I get iCloud to work? This message occurs when Scriptation's integration with iCloud Drive is turned off. Here's how to reenable it. Close Scriptation, and tap the Apple Settings menu from your device's home screen. (https://storage.crisp.chat/users/helpdesk/website/6Few readers

• Camera photos aren't saving to Photo Library. Help!

  Why do photos taken with the in-app Camera feature not save to Photo Library? While using the Camera icon on the Annotation Toolbar, photos taken from within the app are instantly imported into Scriptation. In some cases this ease of use is an ideal time saver, but it's important to understand that these newly taken photos do not save to the device's Photo Library. This is due to operating system restrictions, and is an isFew readers

• Why did my files automatically close?

  Why do files automatically close (sometimes) when Scriptation is not being used? If files were previously open, and then you returned to Scriptation after not using the app for some time, occasionally those files will have automatically closed. While it appears that Scriptation has reset itself, what has actually happened is a reallocation of RAM (random access memory) by the device. In other words, if a device is running low on memory resources and Scriptation goes into the "backgroundFew readers

• Is my personal data private within Scriptation?

  Learn more about app privacy within Scriptation Scriptation takes your personal privacy extremely seriously. Through Apple's developer infrastructure, we collect a minimal amount of completely anonymous data that allows us to continue providing a successful and functional app. We collect three (and only three) pieces of data. Identifiers: Anonymous Device IDs, as assigned by Apple, are a necessity of App Store subscriptions. Scriptation cannot trace this ID back to you personally.Few readers

• Why don't I have Live Layers?

  Why don't I have Live Layers? Live Layers is a powerful new feature which allows users to instantly share Layers within a Scriptation Team or Team Studio group license package. Live Layers is unfortunately not available on Industry Pro subscriptions. Why? The technologyFew readers

• Why is my pricing different?

  Why is my subscription pricing different from what's advertised? Scriptation Industry Pro pricing is most often advertised in USD. However, pricing may vary based on an individual users' App Store country and region, with the actual pricing (and currency) displayed in the App Store at the time of purchase. Keep in mind, Apple subscription prices are fixed for each region at the time they're set. All current pricing was set on JanuarFew readers

• How do I manage my individual Scriptation account?

  How do I manage my Scriptation account? Individual Scriptation accounts are managed through your Apple ID. For our most common account related questions, click on a link below. I purchased Industry Pro. How do I activate on all of my devices? How do I check which Apple ID is logged into my device? Click here. (/en/Few readers

• I have a conflicted copy. What do I do now?

  I have a conflicted version. What do I do now? What happened? A "conflicted" copy is most commonly created under these three circumstances. When two devices make changes to a file simultaneously When a file is left open on one device, and then edited on another When the cloud provider experiences a temporary sync issue and does not properly sync changes In all of these caFew readers

• My iPad broke! Are my files backed up?

  How can I access my files from a broken device? If a device breaks, the ability to access files and folders depends on the storage location that was being used. Cloud: If files were stored in Dropbox, Google Drive, One Drive or iCloud, then they can be accessed from other devices that are logged into those accounts, or the respective web portals of each cloud provider. Local: If files were sFew readers

• My PDF may have become corrupt. What can I do?

  I think my PDF has corruption. Now what? PDF corruption happens very, very rarely, but is a potential risk when working with PDFs. The following are the most common signs that your PDF has some corruption. Pages which previously had content (original text and annotations) are now blank. Annotations which had previously saved have disappeared throughout the document. In the Page Maker, some pages are displayed with the Ø symbol. WhenFew readers

• No Native Pages Detected message? Here's what to do next.

  I've got a "No Native Pages Detected" message. What does that mean? To better understand why this message appears, it's first helpful to know how Scriptation interprets pages. There are 2 kinds of pages: Native: Official script pages, in their imported order. Inserted / Added: User created pages, such as SidesFew readers

• My script is jumping pages. What can I do?

  My script accidentally jumps to different pages. What can I do? The most common cause for unwanted page jumps is from accidental taps (with fingers or palms) on the bottom thumbnail bar. To temporarily hide the Top Toolbar and Bottom Bar, a single tap on the script page will make them disappear. A second single tap will make them appear again. If you find that you want to change the style of the bottom bar to a smaller interface, oFew readers

• Transfer put my old script in the back of my new script? Help!

  Note Transfer arranged my scripts one in front of the other! If you've done a Note Transfer, but ended up with one of your scripts appended at the end of the other, it's easy to get back on track. If transferring Full Script to Full Script, follow the step-by-step guide to Note Transfer, and be sure to keep Collate Pages toggled off. (https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/img581ff696e4cb-1h0ea1y.jFew readers

• My keyboard is tiny. Help!

  Stuck in the tiny keyboard? Don't worry, it's an easy fix. On iPadOS, Apple offers a small floating keyboard for a feature called Swipe-to-Type. However, it's easy to disable this. First, exit Scriptation, and update here. We've since resolved an issue that caused unwanted transitions to the floating keyboard.Few readers

• My Mac app crashes when opened. How do I fix?

  Instant crash on Mac? Here's how to reset the app. If you are experiencing an immediate crash when opening Scriptation for Mac, there is lFew readers

• My pages won't turn with Curl. Help!

  Pages not turning with Page Curl? Try turning off Extended Zoom Out. Tap the File Browser. At the bottom of the window, tap Settings. From within the Preferences heading, toggle off the switch for Extended Zoom Out. This will enable the Page Curl transition. (https://sFew readers

• Why are my Highlights different across devices?

  Why are my Actor Highlights different colors on different devices? If your Actor Highlights are appearing in different colors across different devices, here's what you need to know... Custom Color Presets were added in Scriptation version 4.1.3. If any of your devices are running an earlier version of Scriptation, please update here. CusFew readers

• I can't Import Screenshots or Images using the Photo Annotation Tool. Help!

  Are you not able to import screenshots on your device? Due to a recent iOS update, some users are experiencing issues when importing screenshots taken on your device. This issue is only affecting some devices, but includes iPad Pro devices. We are looking into a solution, but below are two workarounds that will allow you to import your screenshots: use Markup to edit the screenshot before savingFew readers

• I opened my Scriptation PDF in another app and lost my notes. Help!

  My annotations are gone! They all disappeared and are lost!Few readers

• Blank page! All the text disappeared from my script... Help!

  Is your watermarked script displaying some pages as empty? This is only temporary!Few readers

• I can’t find a tool on the Top Menu… Help!

  Missing the Layers, Actor Highlight, Annotate, Transfer, Tagging, Reader, or Lining tool?Few readers