Scriptation Support

• How can I share my file with Scriptation's Support team?

  How to send a script to the Support team.Few readers

• Does Scriptation offer phone support?

  phone supportFew readers

Current Versions

• Current Version and System Requirements

  The Current Version of Scriptation and which operating system you need to run itSome readers

• Scriptation 4.2 - Update Required

  Scriptation 4.2 update required? Here's what that means. Scriptation 4.2 introduces a completely overhauled Layers system that improves performance up to 5x faster than before. This means that documents opened on a device running Scriptation 4.2 cannot be opened on a device running 4.1.8 or earlier. If you attempt to open a 4.2 document on a device running an earlier version of Scriptation, you will receive the following message and be prompted to update. (https://storage.crFew readers

• How do I check which Apple ID is logged into my device?

  Finding your Apple ID on your Mac or iPad or iPhonePopular

• Can I turn off the three dots on the top of my iPad?

  Is there a way to hide the the three-dot icon at the top of my iPad screen?Popular

• My iCloud isn't syncing properly

  What to do if you're having an issue syncing iCloud cloud storagePopular

• What is a Flattened PDF?

  what to do about flattened pdf that won't take annotationsPopular

• How do I cancel or unsubscribe from Industry Pro?

  If you need to end your subscription to Industry ProSome readers

• How do I use Master Edit Mode?

  Using Master Edit Mode to move and rearrange pagesSome readers

• I accidentally deleted my script.

  What to do if you inadvertently delete a script.Some readers

• Is Scriptation available for Windows or Android?

  Is Scriptation available for Windows or Android?Some readers

• How to restore your device from iCloud backup

  Retrieve backups of your scripts from your icloud backupSome readers

• What if I have the legacy Windows Scriptation app, but also other Apple devices?

  I'm using the legacy Windows Scriptation app, can I use if on my Apple devices?Few readers

• Unable to Display Document message? Here's how to recover your file.

  Unable to Display Document message. how to recover your file.Few readers

• I can't find missing notes. What can I do?

  Are annotations missing from your script? Try these steps!Few readers

• Why aren't the Annotation tools recognizing text in my script?

  If you're having trouble getting the Annotation tools to see text in a script, it may be a flattened pdfFew readers

• I'm having trouble with Text Boxes on Mac

  If you're on a Mac and you're having difficulties drawing text boxesFew readers

• How does Scriptation handle watermarks?

  how scriptation deals with watermarks made in other appsFew readers

• I'm getting an Invalid Receipt error message. Help!

  What to do if you get an Invalid Receipt error messageFew readers

• How is the legacy Windows version different from Scriptation for Apple?

  How is the legacy Windows version different from Scriptation for Apple?Few readers

• How to fix an incorrect Note Transfer

  I did the Note Transfer wrong.Few readers

• Should I Delete and Reinstall Scriptation?

  Scriptation won't open! Deleting Scriptation on iPad and iPhone will delete ALL locally stored files.Few readers

• Can I have multiple accounts on the same device?

  Using Scriptation on more than one device that you ownFew readers

• What if I have feedback or suggestions about the app?

  Have some thoughts? Encounter an issue? Think you have an idea for a new feature?Few readers

• The Pen tool keeps overwriting my notes!

  My script and notes are being overwritten. Help!Few readers

• Scriptation is running slowly or crashing.

  application is running slowFew readers

• Cloud Sync isn't Working Across Devices

  Ways to get cloud storage working on all of your devices so you can share scripts easilyFew readers

• Scriptation keeps crashing on launch (iPad or iPhone)

  Crashes are rare, but let us know about them so they won't happen again.Few readers

• iCloud disabled message? Here's how to enable it.

  iCloud disabled messageFew readers

• I have a conflicted copy. What do I do now?

  how to resolve a conflicted copy issueFew readers

• I'm accidentally erasing my notes with my palm or Apple Pencil.

  I'm accidentally erasing my notes with my palm or Apple Pencil.Few readers

• Why is my pricing different?

  why scriptation has different prices -- it depends on the license you needFew readers

• Camera photos aren't saving to Photo Library. Help!

  How to get Camera photos to save to your Photo Library.Few readers

• My PDF may have become corrupt. What can I do?

  What to do if you think your PDF may be damaged.Few readers

• Why didn't my marker Highlights transfer to my new draft?

  What to do if your marker Highlights don't transfer to your new draft -- it might be a flattened PDF.Few readers

• Is my personal data private within Scriptation?

  Your personal data is safe and secure in ScriptationFew readers

• How do I manage my individual Scriptation account?

  Ways to manage an individual Scriptation licenseFew readers

• Why did my files automatically close?

  my script closed suddenly. what happened?Few readers

• Why don't I have Live Layers?

  If you're not able to access Live Layers, you need a Team or Team Studio licenseFew readers

• Transfer put my old script in the back of my new script? Help!

  transfer old script in back of new scriptFew readers

• My keyboard is tiny. Help!

  How to have your device show a larger keyboard.Few readers

• My iPad broke! Are my files backed up?

  iPad broke - are my files backed up?Few readers

• No Native Pages Detected message? Here's what to do next.

  No Native Pages DetectedFew readers

• Scriptation on my Mac crashes on launch

  We take pride in Scriptation being a stable and thoroughly tested app, but every so often a crash happens. If you're experiencing a crash when opening Scriptation for Mac, there may be an issue with one of the files in the Recent Files list. Open a Finder window; Press CmFew readers

• My script is jumping pages. What can I do?

  My script is jumping pages.Few readers

• My pages won't turn with Curl. Help!

  Getting your pages to turn with Curl.Few readers

• Why are my Highlights different across devices?

  Why are Highlight colors slightly different between one device and another?Few readers

• More Icons and Customizing the Top Toolbar

  Missing the Layers, Actor Highlight, Annotate, Transfer, Tagging, Reader, or Lining tool?Few readers

• I can't Import Screenshots or Images using the Photo Annotation Tool. Help!

  Are you not able to import screenshots on your device? Due to a recent iOS update, some users are experiencing issues when importing screenshots taken on your device. This issue is only affecting some devices, but includes iPad Pro devices. We are looking into a solution, but below are two workarounds that will allow you to import your screenshots: use Markup to edit the screenshot before savingFew readers

• I opened my Scriptation PDF in another app and lost my notes.

  My annotations are gone! They all disappeared and are lost!Few readers

• My Apple Pencil icon is gone or the Pencil no longer works

  How to get the Apple Pencil working again if the icon disappears from the Toolbar or it no longer functions.Few readers

• How can I change Scriptation's language?

  language, French, Spanish, Portuguese, EnglishFew readers

• Annotations in older versions of Scriptation don't appear in Scriptation 5 (or vice versa)

  Notes can appear to be lost if a document is opened in an older version of Scriptation. They haven't disappeared, they're still there. This article has information on how to recover missing notes.Few readers

• Some text has become garbled

  Fixing garbled textFew readers

• How to Take a Screenshot

  take a picture of your screen so our support team can see what you're seeingFew readers

• Restoring a file from cloud storage

  Article links for recovering files from cloud storage.Few readers