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Something weird or wonky going on? We've got you covered.
How do I cancel or unsubscribe from Industry Pro?
Here's how you cancel your subscription. On any Apple device, you can access all of your app subscriptions from your profile within the App Store app. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Active" Subscriptions, tap Scriptation. !(https://storage.crisp.chat/users/helpdesk/website/60
I purchased Industry Pro. How do I activate it on all of my devices?
Why don't my Industry Pro features work on my other devices?
The Pen tool keeps overwriting my notes!
My script and notes are being overwritten. Help!
Requirements, Updates, and Version Info
Am I using the most current version? How can I update? What are the system requirements? It's always best to be running the most current version of Scriptation, since we regularly make improvements to the app. Apple Users You can always check which version you are running by tapping on the File Browser. Then on the bottom of your screen, next to Settings, the Version information is displayed. !(https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/filebrowser_1vm8l
Why aren't the Annotation tools recognizing text in my script?
Having issues with script text being recognized? Are text marking tools not working? You may have a "flattened" PDF. A "flattened" PDF is a file where the contents on the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some third party watermarking programs. How can I check if my PDF has been flattened? An easy way t
How to Redeem a Promo Code or Gift Card
Here's how to redeem an App Store Gift Card or Promo Code for Scriptation. iPad / iPhone Open the App Store app. At the bottom of the screen, tap Today. At the top of the screen, tap your photo, or the sign-in button. Tap Redeem Gift Card or Code. If you don’t see “Redeem Gift Card or Code,” sign in with your Apple ID. Learn what to do if you [forgot your Appl
My iCloud isn't syncing properly
My iCloud isn't working correctly. Help! Do you have an iCloud file on one device, but it's not showing up on another? Or an iCloud file that has all of your Annotations and Layers showing on one device, but only some of them on another? Surprisingly, even on Apple's own devices... iCloud can be really finicky. Here's a few things you can do to troubleshoot. If at all possible, use Dropbox. We have found it to be significantly more reliable in syncing files across devices. Also, D
I did the Note Transfer wrong. Help!
Don't worry, all of your notes are still there. When you perform a Note Transfer, Scriptation automatically adds an additional layer with the notes that were just transferred, so it's easy to undo and recover from a mistake. I accidently transferred notes from New Script to Old Script From your Old Script, tap the Layers icon in the Top Toolbar. !(https://storag
Why didn't my marker Highlights transfer to my new draft?
I used the marker to Highlight, and my highlights didn't transfer properly to the new draft! Help! You may have a "flattened" PDF. A "flattened" PDF is a file where the contents on the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some watermarking programs.
I'm getting an Invalid Receipt error message. Help!
I'm trying to activate Scriptation Industry Pro, and I'm getting an Invalid Receipt error message. Help! First, let's check that all of your devices are running the most current version of Scriptation. For the most current version details, plus instructions on how to update, click here. Next, try powering off / on the device that is giving the error message. Believe it or not - this often fixes it! Individual Subscribers Make sure
How to Delete and Reinstall Scriptation
How to perform a clean installation of Scriptation Doing a fresh installation of Scriptation should be the last resort to resolve any ongoing issues. Below is a step by step guide for Apple devices. iPad / iPhone
Where can I find my subscription's purchase receipt?
I purchased Scriptation but can't find my order receipt to submit for reimbursement. Many production's will reimburse individual subscriptions to Scriptation. Here's how to track down your receipts. Apple Search in your Email client for: Subject Line: "Your receipt from Apple" From: firstname.lastname@example.org Windows Search in your Email c
How do I reactivate my cancelled subscription?
Welcome back! Here's how you reactivate an expired or cancelled subscription. On any Apple device, you can access all of your expired or cancelled subscriptions from your profile within the App Store. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Expired" Subscriptions, tap Scriptation. !(h
How should my script be formatted?
Scriptation is optimized for industry standard formatting. What does that mean? Scriptation was originally built with TV and Film, and is optimized to read standard single-cam and multi-cam script formats. While you can open and annotate ANY PDF file in Scriptation, with other script formats (i.e. Broadway Musical, Play), or documents like musical scores, schedules, ROS, and contact sheets, some features like Actor Highlight may not work as reliably. Want to create a script f