English
Go to website
Back
Articles on:
Troubleshooting
Something weird or wonky going on? We've got you covered.
I purchased Industry Pro. How do I activate it on all of my devices?
Why don't my Industry Pro features work on my other devices?
Popular
How do I cancel or unsubscribe from Industry Pro?
Here's how you cancel your subscription. On any Apple device, you can access all of your app subscriptions from your profile within the App Store app. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Active" Subscriptions, tap Scriptation. ![](https://storage.crisp.chat/users/helpdesk/website/60
Some readers
The Pen tool keeps overwriting my notes!
My script and notes are being overwritten. Help!
Some readers
Requirements, Updates, and Version Info
Am I using the most current version? How can I update? What are the system requirements? It's always best to be running the most current version of Scriptation, since we regularly make improvements to the app. Apple Users You can always check which version you are running by tapping on the File Browser. Then on the bottom of your screen, next to Settings, the Version information is displayed. ![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/filebrowser_1vm8l
Few readers
My iCloud isn't syncing properly
My iCloud isn't working correctly. Help! Do you have an iCloud file on one device, but it's not showing up on another? Or an iCloud file that has all of your Annotations and Layers showing on one device, but only some of them on another? Surprisingly, even on Apple's own devices... iCloud can be really finicky. Here's a few things you can do to troubleshoot. If at all possible, use Dropbox. We have found it to be significantly more reliable in syncing files across devices. Also, D
Few readers
I did the Note Transfer wrong. Help!
Don't worry, all of your notes are still there. When you perform a Note Transfer, Scriptation automatically adds an additional layer with the notes that were just transferred, so it's easy to undo and recover from a mistake. I accidently transferred notes from New Script to Old Script Go to your Old Script, and tap the Layers icon in the Top Toolbar. ![](https://s
Few readers
Why aren't the Annotation tools recognizing text in my script?
Having issues with script text being recognized? Are text marking tools not working? You may have a "flattened" PDF. A "flattened" PDF is a file where the contents on the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some third party watermarking programs. How can I check if my PDF has been flattened? An easy way t
Few readers
How to Redeem a Promo Code or Gift Card
Here's how to redeem an App Store Gift Card or Promo Code for Scriptation. iPad / iPhone Open the App Store app. At the bottom of the screen, tap Today. At the top of the screen, tap your photo, or the sign-in button. Tap Redeem Gift Card or Code. If you don’t see “Redeem Gift Card or Code,” sign in with your Apple ID. Learn what to do if you [forgot your Appl
Few readers
How to Delete and Reinstall Scriptation
How to perform a clean installation of Scriptation Doing a fresh installation of Scriptation should be the last resort to resolve any ongoing issues. Below is a step by step guide for Apple devices. iPad / iPhone
Few readers
Why didn't my marker Highlights transfer to my new draft?
I used the marker to Highlight, and my highlights didn't transfer properly to the new draft! Help! You may have a "flattened" PDF. A "flattened" PDF is a file where the contents on the PDF are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some watermarking programs.
Few readers
I'm getting an Invalid Receipt error message. Help!
I'm trying to activate Scriptation Industry Pro, and I'm getting an Invalid Receipt error message. Help! First, let's check that all of your devices are running the most current version of Scriptation. For the most current version details, plus instructions on how to update, click here. Next, try powering off / on the device that is giving the error message. Believe it or not - this often fixes it! Individual Subscribers Make sure
Few readers
Where can I find my subscription's purchase receipt?
I purchased Scriptation but can't find my order receipt to submit for reimbursement. Many production's will reimburse individual subscriptions to Scriptation. Here's how to track down your receipts. Apple Search in your Email client for: Subject Line: "Your receipt from Apple" From: no-reply@email.apple.com Windows Search in your Email c
Few readers
How do I reactivate my cancelled subscription?
Welcome back! Here's how you reactivate an expired or cancelled subscription. On any Apple device, you can access all of your expired or cancelled subscriptions from your profile within the App Store. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Under "Expired" Subscriptions, tap Scriptation. , or documents like musical scores, schedules, ROS, and contact sheets, some features like Actor Highlight may not work as reliably. Want to create a script fr
Few readers
Does one subscription work cross platform?
I have an Apple subscription. Do I need to purchase the Windows version as well? (and vice versa) Yes. Due to the different app marketplaces (the App Store and Microsoft Store) Scriptation accounts are not able to function cross platform, unfortunately. This is because the subscriptions or purchases are through Apple and Microsoft -- not Scriptation. Once
Few readers
I accidentally deleted my script. Help!
I accidentally deleted a file or folder with all of my notes. Now what? While Scriptation takes automatic saving and cloud sync very seriously, if a file/folder is manually deleted, outcomes will vary depending on device and storage location. iPad & iPhone If the file or folder was stored on... Dropbox: Login to Dropbox.com and c
Few readers
Why don't I have Live Layers?
Why don't I have Live Layers? Live Layers is a powerful new feature which allows users to instantly share Layers within a Scriptation Team or Team Studio group license package. However, Live Layers is not available on Industry Pro subscriptions. Why? The technology powerin
Few readers
My note transfer didn't work. Help!
Note transfer not work properly? Here's a few common causes, and next steps. Transfer performed in the wrong direction Note Transfer is designed to be initiated from the new draft, and pulls notes forward from the old draft into the new. Sometimes users mistakenly initiate the transfer from the old draft. Follow these instructions to get your file back on track. **Inco
Few readers
I'm accidentally erasing my notes with my palm or Apple Pencil.
Accidentally erasing your notes? A quick settings adjustment will solve the issue. When using the Apple Pencil, users have occasionally found themselves accidentally erasing notes with their pencil or hand. To manage pencil settings, head over to the Apple Settings icon, and tap Apple Pencil. Under "Double Tap": Select OFF. For "Only Draw with Apple Pencil": Toggle ON.
Few readers
How do I see my full script page?
Learn how to see your full script page without any toolbars in the way After opening a script and starting to take notes, script header information, such as page number or scene number may sometimes be covered by the Top Toolbar, or Annotation Toolbar. To make for a more efficient workspace, the toolbars can easily reveal
Few readers
I'm having trouble editing Text Boxes on Mac
I'm having issues editing Text on Scriptation for Mac When working with Text Boxes and Sticky Notes, we are aware of some challenges users face when editing text on Mac. To edit a word mid-sentence, you are able to use the mouse to click into the text field. However, the arrow keys are often problematic while navigating within the text.
Few readers
How do I avoid conflicted copies with multiple devices of my own?
How do I avoid conflicted copies while working across multiple devices? Scriptation is designed to work on files between your iPad, iPhone, and Laptop/Desktop, but if you are actively working in the same file on more than one device at a time, sometimes "conflicted" copies arise. A "conflicted" version is created when two devices make changes to a file simultaneously. When the file uploads back to the cloud service, the two copies will not match, and both versions are saved separately. He
Few readers
How do I avoid conflicted copies with my team?
How do I avoid conflicted copies while collaborating with my team? If multiple users are actively working in the same file within a shared folder, a "conflicted" version of the file will soon appear. This is because if two users have the file open at the same time, and both make changes simultaneously, when the files upload back to the cloud, the two copies will not match. Scriptation (along with all other PDF annotaters) isn't able to offer real-time collaboration on PDFs files, in the sa
Few readers
I have the 3-year Personal License, and it isn't working on my new device.
I purchased the 3-year personal license, and it isn't activating on my new device. Help! The 2019 Winter Promotion for a three year Personal License included activations for 3 devices: one Pad, one Phone, and one Mac. In order for your license to transfer over to a newly purchased device, any old devices need to have the Scriptation license deactivated. Here's what to do. Old Device Deactivation Tap the **File
Few readers
What happens if I take a break from my subscription?
What happens to my files if I want to take a break from Scriptation? If you are an Industry Pro user, we understand there are times you might want to take a break from your monthly subscription by unsubscribing in the App Store. Here's a rundown of what happens with your app during a break in subscription service. Access to Files All local
Few readers
Camera photos aren't saving to Photo Library. Help!
Why do photos taken with the in-app Camera feature not save to Photo Library? While using the Camera icon on the Annotation Toolbar, photos taken from within the app are instantly imported into Scriptation. In some cases this ease of use is an ideal time saver, but it's important to understand that these newly taken photos do not save to the device's Photo Library. This is due to operating system restrictions, and is an is
Few readers
What are the differences between Scriptation for Apple and Windows?
A guide to the feature differences between Scriptation on Apple and Windows devices. Windows & Apple Scriptation comes loaded with a powerful core feature set on every device. Annotation Tools Actor Highlighting Note Transfer Apple Only Apple users also have access to these additional FREE tools. [Layers](/en/
Few readers
Why did my files automatically close?
Why do files automatically close (sometimes) when Scriptation is not being used? If files were open and then you returned to Scriptation after not using the app for some time, occasionally files will have automatically closed. While it appears that Scriptation has reset, what has actually happened is a reallocation of RAM (random access memory) by the device. In other words, if a device is running low on memory resources and Scriptation goes into the "background" while another applicatio
Few readers
How do I check my subscription status?
Looking to access your account details? Here's how to do it. On any Apple device, you can access all of your app subscriptions from your profile within the App Store app. iPad / iPhone Open the App Store app. Tap on Your Profile Photo in the upper right-hand corner. Tap Subscriptions. Depending on your Subscription status, Scriptation will either be listed under "Active"
Few readers
