Your Apple ID is shown at the top of the Settings app on iPad and iPhone, and in System Settings on Mac. Industry Pro is tied to the Apple ID that bought it, so if it works on one device but not another, the two devices are usually signed in with different Apple IDs.

Check the Apple ID on your device

On iPad or iPhone

1. Open the Settings app;
2. Tap your name at the top;
3. The email under your name is the Apple ID signed in on this device.

On Mac

1. Open System Settings from the Apple menu;
2. Click your name at the top of the sidebar;
3. The email shown is the Apple ID signed in on this Mac.

Check the App Store's Apple ID too

Occasionally the App Store is signed in with a different Apple ID than the device. Subscriptions follow the App Store's Apple ID, so check it if the device Apple IDs already match.

• iPad or iPhone: open the App Store, tap your profile photo at the top-right, and check the email shown;
• Mac: open the App Store, click your name at the bottom-left, then Account Settings.

If the Apple IDs don't match

Pick whichever fits:

1. Sign in with the Apple ID that bought Industry Pro, then open Scriptation and tap Restore Purchases. See I have an Industry Pro subscription, and I'm being asked to upgrade;
2. Keep separate Apple IDs and use Family Sharing. If this device needs to stay on a different Apple ID (a work iPad, or a family member's device), share your subscription with Apple Family Sharing — no need to cancel or resubscribe;
3. Move your subscription to a different Apple ID for good. See How can I change the email associated with my Scriptation account?

What's Next

I purchased Industry Pro. How do I activate it on all of my devices?
Does Scriptation work with Apple Family Sharing?
How do I check my subscription status?
I'm getting an Invalid Receipt error message. Help!

Updated on: 09/10/2026