Articles on: Troubleshooting

My iCloud isn't syncing properly

My iCloud isn't working correctly. Help!

Before troubleshooting iCloud connectivity, please make sure that your files are physically inside the iCloud folder. Anything under the On my iPad / iPhone heading is completely local to that device only, and will not sync to iCloud.

To use iCloud, copy your files and folders into the iCloud branded folder.

NOTE: Working on a Mac? Click here.

My file is in iCloud, but it's still not working

Do you have an iCloud file on one device, but it's not showing up on another? Or an iCloud file that has all of your Annotations and Layers on one device, but only some of them on another?

Even on Apple's own devices... iCloud can be extremely problematic. Here's a few things you can do.

Restart your devices
Close Scriptation, then turn off / turn on all of your iCloud devices. This resets the iCloud connections, and has a good chance of resolving a temporary sync issue.

Ensure that iCloud Drive is enabled
Check that iCloud Drive is toggled on for all of your connected devices through the Settings app / System Preferences. Tap Apple ID > iCloud > iCloud Drive.

Ensure that you are using the same iCloud account on all devices
To check which Apple ID is logged into each of your devices, click here.

Check the Scriptation sub-folder
Scriptation creates a dedicated sub-folder within iCloud Drive, titled "Scriptation." On iPad and iPhone tapping the iCloud icon automatically opens that sub-folder. On macOS however, file storage works a little differently. After clicking iCloud, you need to click into the subfolder.

Contact Apple
We would love to fix all issues with iCloud, but third-party developers have limited control over iCloud. If the ideas above did not help, please contact Apple through this site.

TIP: If at all possible, use Dropbox. We have found it to be significantly more reliable in syncing across devices. Dropbox is also built with version controlled sharing, which creates a separate restorable file after every save instance. iCloud does not offer this back-up. Additionally, Dropbox is built with a upload and sync system better suited for a production environment, where you might be moving in and out of WiFi.

WARNING: SEE BELOW. As a last resort, you can delete the app on the device that isn't syncing, and reinstall from the App Store.

WARNING: Deleting the App on iPad and iPhone will delete ALL locally stored files! Be sure to Copy all files to Cloud, or Share the Local Files with yourself before deleting.

What's Next

How to sync files across devices with Cloud Storage
Are my files saved automatically?
How often are files uploaded to the cloud?

Updated on: 11/02/2022

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