If you were charged after starting Scriptation's free two-week Trial, it's usually a temporary authorization hold, a Trial that converted to a paid plan, or a Trial that was already used on your Apple ID — to stop future charges, cancel in the App Store, and request any refund from Apple through Report a Problem.

Is it a real charge or a pending hold?

When you start a free Trial, Apple often places a temporary authorization hold on your payment method to confirm it's valid. The hold often matches the subscription price but is not an actual charge — it should disappear within a few days depending on your bank.

Did your Trial convert to a paid plan?

When you start the free two-week Trial, you also choose the subscription that begins the moment the Trial ends — monthly or annual. If the Trial isn't cancelled before the two weeks are up, Apple automatically charges you for the plan you picked. App Store free trials work this way.

To see when your Trial converts (or converted), open your device's Settings, tap your Apple ID at the top, then tap Subscriptions. You'll see the start date, renewal date, and price for every active and expiring subscription on your Apple ID.

Other reasons you might have been charged

• The Trial was already used. App Store free trials are limited to one per Apple ID. If you've used the Scriptation Trial before — even on a different device — Apple charges you when you subscribe.
• Family Sharing. If someone in your Family Sharing group has already used the Scriptation Trial, you may not be eligible for it, and Apple charges you when you subscribe.
• A subscription on a second Apple ID. If you have more than one Apple ID, a second subscription can end up billed on the one you didn't mean to use. Cancel and request a refund on that Apple ID; the subscription on your main Apple ID isn't affected. See How do I check which Apple ID is logged into my device?
• The wrong plan. Chose annual instead of monthly (or vice versa)? Open Subscriptions in the App Store, tap Scriptation Industry Pro, and select the plan you want. The change takes effect at your next renewal.
• The charge is for AI Voices. AI Voices is a separate subscription with its own 3-day trial, and it appears as Scriptation AI in your App Store subscriptions — see How does my AI Voices subscription work?. Check which one you were charged for before cancelling.

How to fix it

All Scriptation subscriptions are billed and managed by the Apple App Store, so you cancel and request refunds there.

Step 1: Cancel the subscription so you aren't charged again

Cancelling stops the next renewal. Your access to Scriptation will continue until the end of the period you've already paid for.

1. On your iPhone or iPad, open the App Store app, tap your profile photo in the upper-right corner, then tap Subscriptions;
2. Under Active Subscriptions, tap the subscription you were charged for — Scriptation Industry Pro or Scriptation AI;
3. Tap Cancel Subscription.

On a Mac, open the App Store app, click your name in the bottom-left, click View Information, scroll down to Manage next to "Subscriptions", click Edit next to the Scriptation subscription, then click Cancel Subscription. Full screenshots are in How do I cancel or unsubscribe from Industry Pro?

Step 2: Request a refund from Apple

Apple handles every refund for App Store purchases — including Scriptation subscriptions — through its Report a Problem page. Refunds are reviewed and granted by Apple.

1. Touch or click Request a refund to open Apple's refund page;
2. Sign in with the Apple ID that was charged;
3. Find the Scriptation charge in your purchase list and select it;
4. Choose a reason (for example, "I didn't mean to purchase this item") and submit your request.

If you need a copy of the receipt for your request, see Where can I find my subscription's purchase receipt?

Still having trouble?

• Check your subscription status to confirm what you're being billed for. See How do I check my subscription status?;
• Confirm the charge is from Scriptation by locating the Apple receipt in your email (subject line: "Your receipt from Apple"). Receipts list the exact subscription, price, and renewal date.

If you're still running into issues, use the Send us an email button at the bottom of this page and include the date of the charge and the User ID associated with the subscription so we can help point you in the right direction.

What's Next

Does Scriptation offer a trial?
How do I cancel or unsubscribe from Industry Pro?
Where can I find my subscription's purchase receipt?
How do I check my subscription status?

Updated on: 14/10/2026