Almost always, no. Deleting Scriptation from an iPad or iPhone erases every file stored on the device, and it rarely fixes the problem. Try the safer steps below first.

Try these steps first

Most problems come from a temporary glitch or an out-of-date app version, which these steps clear:

1. Force-quit Scriptation and reopen it;
2. Restart your device — power it fully off, then back on;
3. Update Scriptation to the latest version from the App Store;
4. Reset Scriptation's launch processes (iPad / iPhone):

• Open the Settings app on your device.
• Scroll down to Apps and tap Scriptation.
• Turn on the options under Troubleshooting (including Restart processes on the next launch), then reopen Scriptation.

  
  

  
  

Still stuck? See Scriptation keeps crashing on launch (iPad or iPhone) or Scriptation is running slowly or crashing. If those don't help, use the Send us an email button at the bottom of this page before you delete the app — we'd rather help you keep your work.

If you do need to reinstall

Only reinstall if Support recommends it, and before doing so:

1. Back up your local files. Move or copy everything in On My iPad or On My iPhone to iCloud Drive, Dropbox, Google Drive, or OneDrive, and check that the files are there;
2. Note your cloud connections (Dropbox, Google Drive, OneDrive) so you can re-link them;
3. Export your Tagging customizations so you can re-import them;
4. Note your Saved Annotations, color presets, saved character colors, and saved voices — these will need to be recreated.

Files in iCloud Drive are safe — they reappear once Scriptation reconnects.

What's Next

Scriptation keeps crashing on launch (iPad or iPhone)
Scriptation is running slowly or crashing
How do I sync files across devices?
How do I sign in to my Scriptation account?

Updated on: 14/10/2026