Why isn't Live Layers working?
Two devices that aren't talking to each other, or sharing a Live Layer no one is receiving? Here are the most common fixes.
1. Team license activation
Live Layers works between devices activated within the same Scriptation Team or Enterprise license. To reset your activation, log out, then log back in.
2. Cloud conflict
If your team is sharing access to a cloud folder, each user should have their own separate PDF copy of the script.
Having each user annotate separate PDFs avoids conflicted copies (and the Live Layers connectivity block) that happens when multiple devices sync back to the cloud with different versions of the same PDF.
After importing a new isolated copy of the script, reactivate Live Layers.
3. Wrong Live Layers Group
Each team license can have any number of Live Layer Groups. When you Select a group to join, your device only syncs to other devices in that group.
In the example below, the device would sync to the Writers group only.
Still having issues?
If you're still experiencing sync issues, reset Live Layers and create a new Group:
- Device 1: Toggle off, then toggle on Live Layers, and create a New Layer Group;
- Device 2: Toggle off, then toggle on Live Layers, and tap to Join the Layer Group that Device 1 just created;
- Device 1: Share a new layer by tapping the layer share icon, then Share Live Layer. (The layer should be received by Device 2.);
- Device 2: Share a new layer. (It should be received by Device 1.)
What's Next
Why are there other files in my Live Layers list?
How do I find my Live Layers group password?
Why didn't I get a Live Layers pop-up notification?
Updated on: 16/06/2026
Thank you!