To find your User ID or Device ID, tap the three-dot menu (⋯) at the top-right, select Settings, open the Account tab, and scroll to the bottom. Send your User ID for subscription or account questions, and your Device ID for Team, Enterprise, Live Layers, or device-specific issues. Including the right one in your support email helps us find your account or device faster.

User ID — for account and subscription questions

Your User ID lets us look up your Scriptation account and check subscription status and purchase history for Industry Pro.

1. Open Scriptation and tap the three-dot menu (⋯) at the top-right;
2. Select Settings;
3. Select the Account tab;
4. Scroll to the bottom of the menu and tap User ID.

Device ID — for device-specific issues

Your Device ID identifies the specific iPad, iPhone, or Mac you're working on. It's the right one to share for Team, Enterprise, Live Layers, or device-specific issues.

1. Open Scriptation and tap the three-dot menu (⋯) at the top-right;
2. Select Settings;
3. Select the Account tab;
4. Scroll to the bottom of the menu and tap Device ID.

Sharing your ID with Support

When you reach out via the Send us an email button at the bottom of any help desk page (or the Contact Us link in-app), include the ID that matches your issue — your User ID for subscription or account questions, or your Device ID for Team, Enterprise, Live Layers, or device-specific issues — along with:

• A clear description of what you were doing when the issue happened;
• Which device and OS version you're on;
• Any screenshots or short screen recordings;
• If the issue involves a specific script or layer, see How can I share my file with Scriptation's Support team?.

What's Next

How can I share my file with Scriptation's Support team?
How do I check my subscription status?
How do I check which Apple ID is logged into my device?
Where can I find my subscription's purchase receipt?

Updated on: 14/10/2026