How can I share my file with Scriptation's Support team?
To share a file with Support, the fastest paths are: email attachment for files under ~10 MB, the Secure Upload Portal for files up to ~100 MB, or a cloud share link (iCloud, Dropbox, Google Drive, OneDrive) for anything larger. Whichever method you use, please export an annotated PDF with all Layers visible so we see exactly what you see.
We take file security and data privacy seriously. Any file you send is deleted from our systems once your issue is resolved.
Before you send: export an annotated PDF
So we can investigate against exactly what's on your screen, please share your file as an annotated PDF with all Layers visible before sending. That keeps your annotations intact in the file we receive.
Option 1 — Email attachment (under ~10 MB)
The simplest option: tap the Send us an email button at the bottom of this page and attach the file directly to your reply.
Option 2 — Secure Upload Portal (up to ~100 MB)
For medium-sized files or short troubleshooting videos, use Scriptation's Secure Upload Portal. You can upload multiple files in one go, then mention in your support email that you've uploaded.
Option 3 — Cloud share link (for larger files)
If your file is too big for email or the Upload Portal and it's stored in a cloud service, create a shareable link and paste it into your support email.
iCloud Drive
- From the Files app, press and hold on the file and tap Share.
- Tap Share File in iCloud.
- Set Share Options to Anyone with the link can make changes, then tap Copy Link.
- Paste the link into your support email.
Dropbox
On Dropbox.com or in the Dropbox app, tap the ... next to the file and choose Copy Link. Paste the link into your email.
Google Drive
On drive.google.com or in the Google Drive app, tap the ... next to the file, switch Link sharing on, then tap Copy Link.
OneDrive
On onedrive.live.com or in the OneDrive app, tap the ... next to the file, choose Share, and follow the prompts to Copy Link.
What to include in the email
To help us land on the right answer quickly, include:
- The device and OS version you're on;
- A short description of what you were doing when the issue happened;
- Any screenshots or screen recordings, if you have them.
If uploads or attachments won't go through
If you're having trouble uploading or attaching your file through any of the methods above, let us know — as a backup, we can create a private, one-time Google Drive folder shared directly with your email address, giving you exclusive editor access to upload your file to us securely.
If the Troubleshooting Portal itself isn't accepting a file (upload fails or gets stuck), don't keep retrying — instead attach the file directly to your reply on the support thread, or send it via a cloud share link (iCloud, Dropbox, Google Drive, OneDrive) as described above.
If you don't have the file available
Even if you can't send your script or file right away, providing the following still helps a lot with troubleshooting:
If you don't have the file available
Even if you can't send your script or file right away, providing the following still helps a lot with troubleshooting:
- Your device and operating system;
- The version of Scriptation you're using;
- A quick screen recording demonstrating the issue.
What's Next
How can I share my notes or email my file?
If you don't have the file available
Even if you can't send your script or file right away, providing the following still helps a lot with troubleshooting:
- Your device and operating system;
- The version of Scriptation you're using;
- A quick screen recording demonstrating the issue.
What's Next
How can I share my notes or email my file?
How to share layers with export
How do I find my IDs for support?
How does Scriptation handle file security?
Updated on: 04/08/2026
Thank you!