There's a few different ways to send a file to the Support team for troubleshooting.
Please understand that we take file security and data privacy very seriously. All files are deleted upon resolution of the issue.
For smaller files (under 10MB) The easiest method is using the "Send us an email" button in the footer of this window, and simply share your file through an email attachment.
Secure Upload Portal
For medium sized files or troubleshooting videos (under 100MB), Scriptation's Secure Upload Portal can offer easy upload for multiple files.
If your file is too large for Email or the Secure Upload Portal and is stored within a cloud provider, you can also create a shareable link.
From the Files App, Press + Hold on your file, and tap Share.
TIP: Mac users: Right click on the File, and click Share. Then click Share Link.
Tap Share File In iCloud.
Adjust the Share Options to Anyone with the link can make changes and then tap Copy Link.
Tap Copy Link, and paste the link into an email.
On Dropbox.com, or from within the Dropbox app , select the ... next to your file, and select Copy Link. That link can be pasted into an email.
On Google.com/Drive, or from within the Google Drive app , select the ... next to your file, turn Link Sharing On, and select Copy Link.
On OneDrive.Live.com, or from within the OneDrive app , select the ... next to your file, select Share, and follow the prompts to Copy Link.
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Updated on: 28 / 10 / 2021