Articles on: Support & Troubleshooting

How can I share my file with Scriptation's Support team?

To share a file with Support, attach it to an email if it's under about 10 MB, upload it to the Secure Upload Portal if it's up to about 100 MB, or send a cloud share link (iCloud, Dropbox, Google Drive, OneDrive) for anything larger. Either way, export it as an annotated PDF with all Layers visible so we see exactly what you see.

We take file security and data privacy seriously. Any file you send is deleted from our systems once your issue is resolved.

Option 1 — Email attachment (under ~10 MB)

Use the Send us an email button at the bottom of this page and attach the file to your message. Most email providers cap attachments at around 10 MB.

Option 2 — Secure Upload Portal (up to ~100 MB)

For larger files or short screen recordings, use the Secure Upload Portal. You can upload several files at once, then let us know in your email that you've uploaded them.

📝 NOTE: If the portal rejects a screen recording, re-record it at a higher resolution — very low resolutions (like 480p) may not be accepted.

If your file is too big for email or the Upload Portal and it's stored in a cloud service, create a shareable link and paste it into your support email.

iCloud Drive

In the Files app, press and hold the file and tap Share;

✅ TIP: On macOS, right-click the file and choose Share → Share Link.

Tap Share File in iCloud;

Set Share Options to Anyone with the link can make changes, then tap Copy Link;

Paste the link into your support email.

Dropbox

On Dropbox.com or in the Dropbox app, tap the ... next to the file and choose Copy Link. Paste the link into your email.

Google Drive

On drive.google.com or in the Google Drive app, tap the ... next to the file, switch Link sharing on, then tap Copy Link.

OneDrive

On onedrive.live.com or in the OneDrive app, tap the ... next to the file, choose Share, and follow the prompts to Copy Link.

What to include in your email

The device and OS version you're on;
A short description of what you were doing when the issue happened;
Any screenshots or screen recordings, if you have them.

If the upload won't go through

If an upload fails or gets stuck, don't keep retrying. Send a cloud share link instead, or let us know by email and we'll help you get the file to us.

📝 NOTE: Don't use Apple's Mail Drop to send videos to Support — those attachments often don't come through. Use the Secure Upload Portal or a cloud share link instead.

What's Next

How do I share or email my marked-up script?
How do I take a screenshot or screen recording?
How do I share layers with my team?
How does Scriptation handle file security?

Updated on: 14/10/2026

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