🐛 Performance & Crashes

• Scriptation is running slowly or crashing.

  Troubleshooting steps for slow performance and crashes — close tabs, restart, free up storage, update Scriptation, and reach out to Support if it persists.Few readers

• Scriptation keeps crashing on launch (iPad or iPhone)

  Toggle on "Restart processes on the next launch" in iOS Settings — it's the most likely fix for Scriptation crashing on launch. Other troubleshooting steps and a caution against deleting the app are included.Few readers

• Scriptation keeps crashing on launch (Mac)

  If Scriptation for Mac crashes the moment you open it, work through these fixes in order — restart your Mac, confirm macOS compatibility, update Scriptation, reset the app's preferences, and (as a last resort) delete-and-reinstall.Few readers

🔁 Reinstall & Reset

• Getting a new iPad

  Move Scriptation to a new iPad. Use Apple's Quick Start or iCloud Backup to migrate your files and settings, then re-activate your Industry Pro, Team, or Team Studio subscription.Few readers

• My iPad broke! Are my files backed up?

  Whether your scripts survive a broken iPad depends entirely on where they were stored. Cloud-stored files are safe; On My iPad files only come back if iCloud Backup was on.Few readers

• Should I Delete and Reinstall Scriptation?

  Almost always, no — reinstalling is destructive and rarely needed. Try the safer fixes first, and only reinstall if Support specifically recommends it.Few readers

🆘 Recovering Lost Work

• I can't find missing notes. What can I do?

  Recover missing notes by checking Layer visibility, looking for Lost Layers (caused by opening the file in another PDF app), running a Layer Optimization, or restoring an earlier version from cloud storage.Few readers

• I'm missing all my Layers — Lost Layer recovery

  Recover Layer data after a Scriptation script was opened in another PDF app — duplicate the Layer to surface Lost Layers, or restore an earlier version from cloud storage.Few readers

• I accidentally deleted my script. How do I recover it?

  Recover deleted scripts from Scriptation's Recently deleted folder, or your cloud provider's trash (Dropbox, Google Drive, OneDrive). Steps for iPad, iPhone, and Mac.Some readers

• How to restore your device from iCloud backup

  When a device has broken or been erased, restoring from an iCloud backup may bring back your On My iPad / iPhone files — but only if iCloud Backup was on before the device broke. Here's how it works.Some readers

• My PDF may have become corrupt. What can I do?

  Signs that a PDF has become corrupt — blank pages, garbled text, missing annotations, a 0kb file size — and how to recover your work by re-importing a clean copy or restoring from your cloud provider's version history.Few readers

• Unable to Display Document message? Here's how to recover your file.

  Why the "Unable to Display Document" message appears in Scriptation and how to get your file back — usually a quick restart of the app or re-downloading the file from your cloud provider.Few readers

ℹ️ Good to Know

• Current Version and System Requirements

  Here's how to check your version on iPad, iPhone, and Mac, plus the iOS and macOS requirements.Some readers

• How do I enable automatic app updates?

  Turn on automatic app updates in your Apple ID settings so Scriptation always runs the latest version — recommended for the best performance and to avoid compatibility issues with iPadOS or macOS.Few readers

• Is my personal data private within Scriptation?

  Scriptation takes your personal privacy seriously — collecting only anonymous identifiers, diagnostics, and usage data. Here's exactly what's collected, what's tied to your Scriptation account, and what isn't.Few readers

• Is Scriptation available for Windows or Android?

  Scriptation is Apple-only — iPad, iPhone, and Mac. There is no Android version. The legacy Windows app was sunsetted in 2021 and is no longer available, though existing installs still run on the devices they're already on.Some readers

• What is a Flattened PDF?

  A flattened PDF is one where the text and images have been merged into a single static image — so no app, Scriptation included, can recognize the text for highlight, search, playback, transfer, and other functions.Popular

📨 Contacting Support

• How do I submit a feature request or suggestion?

  Share feedback and feature requests on our public Roadmap — upvoting existing ideas is the most powerful way to support them, and every submission shapes what we build next.Few readers

• How can I share my file with Scriptation's Support team?

  Send a script or screen recordings to Support — by email, the Secure Upload Portal, or a cloud share link. Includes the right export settings and which IDs to attach.Few readers

• How do I take a screenshot or screen recording?

  A quick reference for taking screenshots and screen recordings on iPad, iPhone, and Mac — useful for sending visuals to Scriptation support.Few readers

• How do I find my User ID or Device ID for support?

  Find your Scriptation User ID and Device ID — the two identifiers Support uses to investigate account and device-specific issues quickly.Few readers

• Does Scriptation offer phone support?

  Scriptation provides email support only — here's how to reach the team and what to include for the fastest, most useful response.Few readers

🧪 Beta Testers

• I'm a beta tester. How do I get started?

  Download and install the Scriptation beta from your TestFlight invite email — your existing files and annotations stay intact.Few readers

• I'm a beta tester. How do I submit feedback?

  Send beta feedback through TestFlight in three ways — general comments, in-app screenshot feedback, and crash reports.Some readers