Scriptation Support

• How can I share my file with Scriptation's Support team?

  How to send a script to the Support team.Few readers

• Does Scriptation offer phone support?

  phone supportFew readers

• I have an Industry Pro subscription, and I'm being asked to upgrade. Help!

  Have an active Industry Pro subscription but being asked to upgrade? Reconnect it by updating Scriptation or using Restore Purchases on your device.Few readers

• Scriptation crashes when using Apple Pencil Pro

  Scriptation crashes when annotating with Apple Pencil Pro Some users with an Apple Pencil Pro may experience crashes while annotating in Scriptation. This is caused by a bug related to the Pencil's Hover feature, which can interfere with the app's drawing engine. We're actively working to resolve this, and a fix is expected in an upcoming update. In the meantime, turning off Hover in your iPad's settings should resolve the issue. How to Fix It Open the Settings app onFew readers

• Import modal not appearing when opening a document

  On some fresh opens of Scriptation, a pop-up (like the newsletter sign-up or a notification) can interrupt the import process. After that happens, you may find that documents no longer open the import modal when you try to bring them into Scriptation — even after restarting the aFew readers

• I signed up for the free two-week Trial but I was charged

  Why Apple may charge you after starting Scriptation's free two-week Trial, plus how to cancel and request a refund.Few readers

• How do I find my Device ID?

  Find your Scriptation Device ID — the identifier our Support team uses to troubleshoot device-specific issues.Few readers

• Transfer is crashing? How to fix non-native page issues

  Fix Note Transfer crashes caused by script pages that were marked as Inserted instead of Native after import.Few readers

• Moving from Industry Pro to On Campus

  Cancel your paid Industry Pro subscription and switch to free Scriptation access through your school's On Campus partnership.Few readers

• How do I find my User ID?

  Find your Scriptation User ID — the identifier our Support team uses to look up your account and subscription status.Few readers

Current Versions

• Current Version and System Requirements

  Here's how to check your version on iPad, iPhone, and Mac, plus the iOS and macOS requirements.Some readers

• How do I check which Apple ID is logged into my device?

  Finding your Apple ID on your Mac or iPad or iPhonePopular

• Can I turn off the three dots on the top of my iPad?

  Is there a way to hide the the three-dot icon at the top of my iPad screen?Popular

• My iCloud isn't syncing properly

  What to do if you're having an issue syncing iCloud cloud storagePopular

• What is a Flattened PDF?

  what to do about flattened pdf that won't take annotationsPopular

• How do I cancel or unsubscribe from Industry Pro?

  Cancel your Scriptation Industry Pro subscription through the Apple App Store on iPad, iPhone, or Mac. Your access continues until the paid period ends.Some readers

• How to restore your device from iCloud backup

  Retrieve backups of your scripts from your icloud backupSome readers

• How do I use Master Edit Mode?

  Using Master Edit Mode to move and rearrange pagesSome readers

• I accidentally deleted my script.

  What to do if you inadvertently delete a script.Some readers

• Is Scriptation available for Windows or Android?

  Is Scriptation available for Windows or Android?Some readers

• How do I check my subscription status?

  Check your Scriptation subscription status in-app on the Account tab, or in the Apple App Store for full billing details — on iPad, iPhone, or Mac.Some readers

• I have a conflicted copy. What do I do now?

  how to resolve a conflicted copy issueFew readers

• I can't find missing notes. What can I do?

  Are annotations missing from your script? Try these steps!Few readers

• Unable to Display Document message? Here's how to recover your file.

  Unable to Display Document message. how to recover your file.Few readers

• What if I have the legacy Windows Scriptation app, but also other Apple devices?

  I'm using the legacy Windows Scriptation app, can I use if on my Apple devices?Few readers

• Why aren't the Annotation tools recognizing text in my script?

  If you're having trouble getting the Annotation tools to see text in a script, it may be a flattened pdfFew readers

• I'm having trouble with Text Boxes on Mac

  If you're on a Mac and you're having difficulties drawing text boxesFew readers

• Cloud Sync isn't Working Across Devices

  Ways to get cloud storage working on all of your devices so you can share scripts easilyFew readers

• How does Scriptation handle watermarks?

  how scriptation deals with watermarks made in other appsFew readers

• How to fix an incorrect Note Transfer

  I did the Note Transfer wrong.Few readers

• iCloud disabled message? Here's how to enable it.

  iCloud disabled messageFew readers

• Scriptation is running slowly or crashing.

  application is running slowFew readers

• How is the legacy Windows version different from Scriptation for Apple?

  How is the legacy Windows version different from Scriptation for Apple?Few readers

• Scriptation keeps crashing on launch (iPad or iPhone)

  Crashes are rare, but let us know about them so they won't happen again.Few readers

• I'm getting an Invalid Receipt error message. Help!

  Troubleshoot the "Error: Invalid Receipt" message when activating Scriptation Industry Pro — internet, app version, Apple ID, subscription status, and Restore Purchases.Few readers

• Can I have multiple accounts on the same device?

  Only one Scriptation account can be active on a device at a time. Here's why, plus how to switch between Apple IDs or Team licenses when you need to.Few readers

• Getting a new iPad

  Move Scriptation to a new iPad. Use Apple's Quick Start or iCloud Backup to migrate your files and settings, then re-activate your Industry Pro, Team, or Team Studio subscription.Few readers

• My PDF may have become corrupt. What can I do?

  What to do if you think your PDF may be damaged.Few readers

• Should I Delete and Reinstall Scriptation?

  Scriptation won't open! Deleting Scriptation on iPad and iPhone will delete ALL locally stored files.Few readers

• The Pen tool keeps overwriting my notes!

  My script and notes are being overwritten. Help!Few readers

• My keyboard is tiny. Help!

  How to have your device show a larger keyboard.Few readers

• Why is my pricing different?

  why scriptation has different prices -- it depends on the license you needFew readers

• What if I have feedback or suggestions about the app?

  Have some thoughts? Encounter an issue? Think you have an idea for a new feature?Few readers

• I'm accidentally erasing my notes with my palm or Apple Pencil.

  I'm accidentally erasing my notes with my palm or Apple Pencil.Few readers

• My Apple Pencil icon is gone or the Pencil no longer works

  How to get the Apple Pencil working again if the icon disappears from the Toolbar or it no longer functions.Few readers

• Why didn't my marker Highlights transfer to my new draft?

  What to do if your marker Highlights don't transfer to your new draft -- it might be a flattened PDF.Few readers

• Camera photos aren't saving to Photo Library. Help!

  How to get Camera photos to save to your Photo Library.Few readers

• Transfer put my old script in the back of my new script? Help!

  transfer old script in back of new scriptFew readers

• Is my personal data private within Scriptation?

  Scriptation takes your personal privacy seriously — collecting only anonymous identifiers, diagnostics, and usage data. Here's exactly what's collected, what's tied to your Scriptation account, and what isn't.Few readers

• My iPad broke! Are my files backed up?

  iPad broke - are my files backed up?Few readers

• Why did my files automatically close?

  my script closed suddenly. what happened?Few readers

• How do I manage my individual Scriptation account?

  Manage your individual Scriptation account through your Apple ID, the App Store, or the Account tab in Scriptation 6.0+.Few readers

• Why don't I have Live Layers?

  If you're not able to access Live Layers, you need a Team or Team Studio licenseFew readers

• My script is jumping pages. What can I do?

  My script is jumping pages.Few readers

• Scriptation on my Mac crashes on launch

  We take pride in Scriptation being a stable and thoroughly tested app, but every so often a crash happens. If you're experiencing a crash when opening Scriptation for Mac, there may be an issue with one of the files in the Recent Files list. Open a Finder window; Press CmFew readers

• No Native Pages Detected message? Here's what to do next.

  No Native Pages DetectedFew readers

• My pages won't turn with Curl. Help!

  Getting your pages to turn with Curl.Few readers

• Why are my Highlights different across devices?

  Why are Highlight colors slightly different between one device and another?Few readers

• I can't Import Screenshots or Images using the Photo Annotation Tool. Help!

  Are you not able to import screenshots on your device? Due to a recent iOS update, some users are experiencing issues when importing screenshots taken on your device. This issue is only affecting some devices, but includes iPad Pro devices. We are looking into a solution, but below are two workarounds that will allow you to import your screenshots: use Markup to edit the screenshot before savingFew readers

• How can I change Scriptation's language?

  language, French, Spanish, Portuguese, EnglishFew readers

• I opened my Scriptation PDF in another app and lost my notes.

  My annotations are gone! They all disappeared and are lost!Few readers

• I'm not able to import a script from my mail app on my iPad or iPhone

  Can't open a script attachment from Apple Mail, Gmail, or Outlook? Try downloading the file first, updating Scriptation, or using the Share sheet — here's the fix.Few readers

• Annotations in older versions of Scriptation don't appear in Scriptation 5 (or vice versa)

  Notes can appear to be lost if a document is opened in an older version of Scriptation. They haven't disappeared, they're still there. This article has information on how to recover missing notes.Few readers

• Some text has become garbled

  Fixing garbled textFew readers

• Restoring a file from cloud storage

  Article links for recovering files from cloud storage.Few readers

• Why can't I open more than three documents at a time?

  Can't open more documents without upgrading? Learn why here.Few readers

• How to Take a Screenshot

  take a picture of your screen so our support team can see what you're seeingFew readers

• Why am I seeing ads in Scriptation?

  Scriptation includes ads from partner studios, organizations, and apps across all subscription tiers, which help keep the app accessible and affordable for filmmakers who purchase it directly. These partnerships are intentionally limited and designed to be as unobtrusive as possible — especially for paid users. Why we include ads Many of Scriptation's users buy the app directly rather than through their production. These partnerships — with studios, organizations, and apps we think ouFew readers

• How do I submit a feature request?

  Have an idea for a feature you'd like to see in Scriptation? Our public Roadmap is the best place to share it — and to upvote ideas other users have already submitted. We currently rely on the Roadmap as our central source for feature requests, and many of Scriptation's most-used features started as user-submitted ideas. roadmap.scriptation.com Search before you submit Take a moment to look through the Roadmap first. If someoneFew readers