Your User ID and Device ID are the two identifiers Scriptation's Support team uses to investigate issues across our systems. Sharing both in your support email lets us pinpoint your account, check subscription and licensing status, and track down device-specific problems — much faster than us asking for them later.

User ID — for account and subscription questions

Your User ID lets us look up your Scriptation account and check subscription status and purchase history for Industry Pro.

1. Open Scriptation tap the ... menu in the top right;
2. Select Settings;
3. Select the Account tab;
4. Scroll to the bottom of the menu and tap User ID.

Device ID — for device-specific issues

Your Device ID identifies the specific iPad, iPhone, or Mac you're working on. It's the right one to share when troubleshooting Team or Enterprise-related issues.

1. Open Scriptation tap the ... menu in the top right;
2. Select Settings;
3. Select the Account tab;
4. Scroll to the bottom of the menu and tap Device ID.

Sharing both IDs with Support

When you reach out via the Send us an email button at the bottom of any help desk page (or the Contact Us link in-app), include both IDs at the top of your message along with:

• A clear description of what you were doing when the issue happened;
• Which device and OS version you're on;
• Any screenshots or short screen recordings;
• If the issue involves a specific script or layer, see How can I share my file with Scriptation's Support team?.

What's Next

How can I share my file with Scriptation's Support team?
How do I check my subscription status?
How do I check which Apple ID is logged into my device?
Where can I find my subscription's purchase receipt?

Updated on: 30/06/2026