Articles on: Support & Troubleshooting

How do I take a screenshot or screen recording?

Screenshots and screen recordings are how to capture what's happening on your screen — useful for sending us a bug report or showing us what you're seeing.

Take a screenshot

iPad or iPhone with Face ID: Press the top button and volume up button at the same time, then release.
iPad or iPhone with a Home button: Press the top (or side) button and the Home button at the same time, then release.
Mac: Press Shift + Command + 3 (whole screen) or Shift + Command + 4 (drag to select an area).

For full instructions including how to find and edit screenshots, see Apple's pages:

Record your screen

Screen recordings are best when the issue plays out over time — a crash sequence, a tap that triggers unexpected behavior, or anything that's easier to show than to describe.

iPad or iPhone: Add Screen Recording to Control Center (Settings → Control Center → tap the + next to Screen Recording). Then open Control Center, tap the Record button (●), wait three seconds, and capture what you need. Tap the red status bar (or Record button again) to stop. The recording saves to your Photos app.
Mac: Press Shift + Command + 5 to open the Screenshot toolbar. Choose Record Entire Screen or Record Selected Portion, then click Record. Click the Stop button in the menu bar when you're done.

For full instructions:

Once you have your recording, you can upload it directly through the Troubleshooting Portal or attach it to your email reply.

✅ TIP: Screen recordings are especially helpful for hard-to-reproduce or intermittent bugs (like formatting glitches, notes not opening, or writing landing on the wrong page) since they let our team see the exact sequence of steps that triggers the issue.

✅ TIP: If we've asked you for screenshots or recordings, attach them to your email reply. See How can I share my file with Scriptation's support team? for tips on attaching larger files — screen recordings can run several megabytes per minute.

What's Next

How can I share my file with Scriptation's support team?
Welcome to Scriptation for iPad
Does Scriptation offer phone support?

Updated on: 04/08/2026

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