Scriptation keeps crashing on launch (iPad or iPhone)
Start by checking the App Store to see if there's an update available. If there is, install it and see if that takes care of the problem.
Restart the device and make sure there are no other apps open after it's back on.
Then go to the Settings screen...
...and scroll all the way down in the left-hand panel. Depending on the version of the iOS you're running, you'll see either your list of apps or a menu item that says Apps (select that). Find Scriptation on the list and choose Restart processes on the next launch.
Then try to launch Scriptation and see if the problem persists.
If it does and if you're able to reproduce it, take a screen capture video ( iPad, iPhone, or Mac ) showing the actions that lead to the crash. Then upload the video to our Support Upload Portal.
But either way, click the email button in the footer of this page to send us a note about it. Please send as many details as you can, including but not limited to the questions below:
1) What device and operating system are you using? ( iOS or Mac )
2) What version of Scriptation are you using?
3) Does the problem occur with all scripts or one particular script? If it's one script, please send it to us via the Support Upload Portal, along with information on how we can reproduce the crash, if possible.
4) Where is the script stored? (iCloud, On My iPad, etc.)
WARNING: DO NOT delete Scriptation in an effort to resolve the issue. Deleting Scriptation from an iPad / iPhone will also delete ALL locally stored Scriptation files from the device.
How do I save my files?
How often do files upload / sync to cloud?
Can I add pre-made PDF Facing Pages?
Restart the device and make sure there are no other apps open after it's back on.
Then go to the Settings screen...
...and scroll all the way down in the left-hand panel. Depending on the version of the iOS you're running, you'll see either your list of apps or a menu item that says Apps (select that). Find Scriptation on the list and choose Restart processes on the next launch.
Then try to launch Scriptation and see if the problem persists.
If it does and if you're able to reproduce it, take a screen capture video ( iPad, iPhone, or Mac ) showing the actions that lead to the crash. Then upload the video to our Support Upload Portal.
But either way, click the email button in the footer of this page to send us a note about it. Please send as many details as you can, including but not limited to the questions below:
1) What device and operating system are you using? ( iOS or Mac )
2) What version of Scriptation are you using?
3) Does the problem occur with all scripts or one particular script? If it's one script, please send it to us via the Support Upload Portal, along with information on how we can reproduce the crash, if possible.
4) Where is the script stored? (iCloud, On My iPad, etc.)
WARNING: DO NOT delete Scriptation in an effort to resolve the issue. Deleting Scriptation from an iPad / iPhone will also delete ALL locally stored Scriptation files from the device.
What's Next
How do I save my files?
How often do files upload / sync to cloud?
Can I add pre-made PDF Facing Pages?
Updated on: 19/12/2024
Thank you!