Articles on: Troubleshooting

I experienced a crash. What can I do?

REQUIRED UPDATE: We are aware of certain users experiencing crashes in Scriptation, and have released a new version, 4.6.2, which fixes the issue. Please update if you are have experienced a crash. The most recent version of Scriptation can be downloaded from the App Store.

If the app crashed, we want to know!

We take pride in Scriptation being a stable and thoroughly tested app, but every so often a crash happens.

If possible, try to repeat the issue and take a screen capture video ( iPad, iPhone, or Mac ) showing the actions that led to the crash.

If you are able to repeat the issue, upload that video to our Support Upload Portal.

But either way, click the email button in the footer of this page to send us a quick note about it. The more details including but not limited to the questions below:

1) What device and operating system are you using? ( iOS or Mac )
2) What version of Scriptation are you using?
3) Where is the file stored? (iCloud, On My iPad, etc.)

WARNING: Do not delete Scriptation in an effort to resolve the issue. Deleting Scriptation on iPad and iPhone will delete ALL locally stored files within the On My iPad and iPhone directory.

What's Next

How do I save my files?
How often do files upload / sync to cloud?
Can I add pre-made PDF Facing Pages?

Updated on: 02/04/2024

Was this article helpful?

Share your feedback


Thank you!