I have the 3-year Personal License, and it isn't working on my new device.
I purchased the 3-year personal license, and it isn't activating on my new device.
The 2019 Winter Promotion for a three year Personal License included activations for 3 devices: one iPad, one iPhone, and one Mac.
To activate a new device, follow the instructions below. Should you need to deactivate another device first, scroll down.
New Device Activation
At time of purchase you would have received a receipt email that includes your License Key. With those details in hand, open Scriptation, and tap the File Browser.
NOTE: Can't find your License Key? Search in your email client for an email from support@scriptation.com, with subject line "Scriptation Purchase Receipt".
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/filebrowser_1pffqqe.jpeg)
At the bottom of the window, tap Settings.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/settings_4s699l.jpeg)
Then under the Industry Pro heading, tap Team.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/tapteam_g3olgy.jpeg)
On the pop-up window that appears, tap Personal License.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/download-18_khybqc.jpeg)
Input your License Key, as written in the receipt email, and tap OK.
NOTE: This field is case sensitive.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/license-key_12iehh3.jpeg)
Scriptation will then validate your license.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/processing_1xf8v2n.jpeg)
Ta-da! You're all set.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/confirmed_1sqzxl2.jpeg)
NOTE: You'll need to repeat this same process on each device.
Old Device Deactivation
IMPORTANT: Do not delete the app. You could lose data this way.
Start by tapping the File Browser.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/filebrowser_1pffqqe.jpeg)
At the bottom of the window, tap Settings.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/settings_4s699l.jpeg)
Tap Logout Personal License.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/logoutpersonallisc_775p82.jpeg)
On the pop-up window that appears, confirm Yes.
![](https://storage.crisp.chat/users/helpdesk/website/60818aeea8717000/sure_18gw0vx.jpeg)
What's Next
I have a personal license, but my production joined Team. Now what?
How can I share my Notes?
How can I share Layers?
Updated on: 16/08/2021
Thank you!