Articles on: Troubleshooting

I have the 3-year Personal License, and it isn't working on my new device.

I purchased the 3-year personal license, and it isn't activating on my new device.

The 2019 Winter Promotion for a three year Personal License included activations for 3 devices: one iPad, one iPhone, and one Mac.

To activate a new device, follow the instructions below. Should you need to deactivate another device first, scroll down.

New Device Activation

At time of purchase you would have received a receipt email that includes your License Key. With those details in hand, open Scriptation, and tap the File Browser.

NOTE: Can't find your License Key? Search in your email client for an email from, with subject line "Scriptation Purchase Receipt".

At the bottom of the window, tap Settings.

Then under the Industry Pro heading, tap Team.

On the pop-up window that appears, tap Personal License.

Input your License Key, as written in the receipt email, and tap OK.

NOTE: This field is case sensitive.

Scriptation will then validate your license.

Ta-da! You're all set.

NOTE: You'll need to repeat this same process on each device.

Old Device Deactivation

IMPORTANT: Do not delete the app. You could lose data this way.

Start by tapping the File Browser.

At the bottom of the window, tap Settings.

Tap Logout Personal License.

On the pop-up window that appears, confirm Yes.

What's Next

I have a personal license, but my production joined Team. Now what?
How can I share my Notes?
How can I share Layers?

Updated on: 16/08/2021

Was this article helpful?

Share your feedback


Thank you!