Before troubleshooting iCloud connectivity, make sure your files are saved to the iCloud folder. Files in the On my iPad / iPhone section are local to that device only and will not sync to iCloud.

To use iCloud, copy your files and folders into the iCloud folder.


NOTE: If you're working on a Mac, click here.

My file is in iCloud, but it's still not working

iCloud can be problematic -- for example, a file may show in the iCloud folder on one device but not another, or a file may have all of your Annotations and Layers on one device but only some of them on another. Here are some things you can do:

Restart your devices
Close Scriptation, then turn off / turn on all of the devices on which you use iCloud. This will reset the iCloud connections and there's a good chance it'll resolve a temporary sync issue.

Ensure that iCloud Drive is enabled Check that iCloud Drive is toggled on for all of your connected devices.

iPhone or iPad
a) Go to Settings > [your name] > iCloud;
b) Turn on iCloud Drive to make files available on your computer;
c) Turn on Sync this [device] to store data in iCloud for an app.

Mac
a) Go to Apple menu  > System Settings;
b) Click your name, then click iCloud;
c) Under Saved to iCloud, click Drive, then turn on iCloud Drive.

Ensure that you're using the same iCloud account on all devices
To check which Apple ID is logged into each of your devices, click here.

Check the Scriptation sub-folder
Scriptation creates a dedicated sub-folder within iCloud Drive titled "Scriptation." On iPad and iPhone, tapping the iCloud icon automatically opens that sub-folder. On macOS, however, file storage works a little differently. After clicking iCloud, you need to click into the subfolder.



Contact Apple
We'd love to be able to fix all issues with iCloud, but as a third-party developer we have limited control over iCloud. If the solutions above didn't help, contact Apple here.

TIP: If possible, use Dropbox. We've found it to be significantly more reliable in syncing across devices. Dropbox is also built with version-controlled sharing, which creates a separate restorable file after every save instance. iCloud does not offer this back-up. Additionally, Dropbox is built with an upload and sync system better suited for a production environment, where you might be moving in and out of WiFi.

As a last resort, you can delete the app on the device that isn't syncing, and reinstall from the App Store. IMPORTANT: READ THE WARNING BELOW.

WARNING: Deleting the app on iPad and iPhone will delete ALL locally stored files! Be sure to copy all files to Cloud, or share the local files with yourself before deleting the app.

What's Next

How to sync files across devices with Cloud Storage
Are my files saved automatically?
How often are files uploaded to the cloud?

Updated on: 19/12/2024