Articles on: Troubleshooting

My iPad broke! Are my files backed up?

How can I access my files from a broken device?

If a device breaks, the ability to access files and folders depends on the storage location that was being used.

Cloud: If files were stored in Dropbox, Google Drive, One Drive or iCloud, then they can be accessed from other devices that are logged into those accounts, or the respective web portals of each cloud provider.

TIP: iCloud is automatically connected through the device's Apple ID.

Local: If files were stored On my iPad or On my iPhone, then they were local to a specific device. In that case, there are two possible options.

If your device was already configured with the Apple Setting iCloud Backup On, then upon getting a new device, and selecting the "Restore from iCloud Back-up" configuration method, the files will reload to the version that was current whenever the last iCloud backup was made. To read more about this, click here.

If iCloud Back-up was not previously turned on, the files are unfortunately not accessible from any other device.

NOTE: For both data privacy and file security reasons, Scriptation does not store back-ups of any user files.

What's Next

Getting a new iPad
How to sync files across devices with Cloud Storage
How often do files upload / sync to cloud?

Updated on: 28/05/2021

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