Articles on: Subscription & Pricing

I have an Industry Pro subscription, and I'm being asked to upgrade. Help!

If you've got an active Industry Pro subscription but Scriptation is asking you to upgrade — when accessing a Pro feature, or after opening more than three documents — your App Store subscription has lost its connection to Scriptation. Restore Purchases reconnects it in seconds.

This usually happens after an OS or app update. Thankfully, fixing it is quick.

📝 NOTE: Industry Pro entitlement is tied to your Apple ID, not your Scriptation account. Even if you're signed in to your Scriptation account in 6.0, the app still checks your Apple ID for the Pro subscription. See How do I check which Apple ID is logged into my device?

How to reconnect your Industry Pro subscription

Method #1: Update Scriptation

As is the case with most bugs, updating Scriptation will often resolve the issue. Visit the Scriptation page on the App Store and select Update to install the latest version.

✅ TIP: Not sure what the latest version is? Check our Current Version and System Requirements article for the most up-to-date info.

Method #2: Use Restore Purchases

If updating doesn't reconnect your subscription — or if you'd prefer to stay on your current version — use Restore Purchases.

In Scriptation 6.0 and later:

Tap the three-dot menu (⋯) at the top-right and select Settings;
Go to the Account tab;
Under Subscription Actions, tap Restore purchases.

In Scriptation 5.1.16 and earlier:

Open the File Browser (☰) at the upper left and tap Settings;
Touch or click Upgrade to open the upgrade window;
Scroll to the bottom and select Restore Purchases.

Restore Purchase Button

Restore Purchases reestablishes the connection between your App Store subscription and Scriptation on the affected device.

Still having trouble?

A few things to check if Restore Purchases doesn't fix it:

Confirm your subscription is active — see How do I check my subscription status?;
Confirm every device is signed in with the same Apple ID — see How do I check which Apple ID is logged into my device?;
Power both devices off and back on — the device giving the error and the device where you originally bought Scriptation — then try Restore Purchases again.

If none of those resolve it, please use the "Send us an email" button at the bottom of this page and include your User ID.

What's Next

I'm getting an Invalid Receipt error message. Help!
I purchased Industry Pro. How do I activate it on all of my devices?
How do I check my subscription status?
Why can't I open more than three documents at a time?

Updated on: 25/06/2026

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