Articles on: Subscription & Pricing

I have an Industry Pro subscription, and I'm being asked to upgrade. Help!

If you have an active Industry Pro subscription but Scriptation asks you to upgrade — when using a Pro feature or opening more than three documents — update Scriptation, then tap Restore purchases under ⋯ → Settings → Account to reconnect your App Store subscription.

📝 NOTE: Industry Pro is tied to your Apple ID, not your Scriptation account. Even when you're signed in to your Scriptation account, the app checks your Apple ID for Industry Pro. See How do I check which Apple ID is logged into my device?

📝 NOTE: Industry Pro and AI Voices are two separate subscriptions — in your App Store subscriptions list they appear as Scriptation Industry Pro and Scriptation AI. See How does my AI Voices subscription work?

How to reconnect your Industry Pro subscription

Method #1: Update Scriptation

Updating Scriptation often resolves the issue on its own. Visit the Scriptation page on the App Store and select Update.

✅ TIP: Not sure what the latest version is? Check Current Version and System Requirements.

Method #2: Use Restore Purchases

If updating doesn't reconnect your subscription, use Restore Purchases on the affected device:

Tap the three-dot menu (⋯) at the top-right and select Settings;
Go to the Account tab;
Under Subscription Actions, tap Restore purchases.

You can also tap Restore Purchases at the very bottom of any upgrade screen (scroll down to see it). After a recent Scriptation update, some subscribers may need to run Restore Purchases once to reconnect — after that, it stays connected.

My subscription isn't recognized on my Mac

If Scriptation on your Mac only shows plans to purchase, check these:

Update Scriptation. An outdated version is the most common cause. Update from the App Store and try Restore purchases again.
Check the Mac's Apple ID. The Mac must be signed in with the Apple ID that holds your subscription — see How do I check which Apple ID is logged into my device?

✅ TIP: The Mac app doesn't have a Connections tab for cloud storage — that's expected and unrelated to your subscription. See Where are Cloud storage folders on Mac?

Still having trouble?

Confirm your subscription is active — see How do I check my subscription status?;
Confirm every device uses the same Apple ID — see How do I check which Apple ID is logged into my device?;
Restart both devices — the one asking you to upgrade and the one where you bought Industry Pro — then try Restore purchases again.

If none of those resolve it, use the Send us an email button at the bottom of this page and include your User ID.

What's Next

I'm getting an Invalid Receipt error message. Help!
I purchased Industry Pro. How do I activate it on all of my devices?
How do I check my subscription status?
Why can't I open more than three documents at a time?

Updated on: 10/10/2026

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