Scriptation Help Desk
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📚 Basics
  • Welcome to Scriptation pricing and subscriptions
    Scriptation offers four ways to use the app — free Core Features, Industry Pro for individuals, Team for productions, and Enterprise for studios. Here's how each tier works, plus quick links to the most-asked-about questions.Few readers
  • What is Scriptation Industry Pro?
    Industry Pro is Scriptation's Emmy Award-winning toolkit for film and TV production — advanced Note Transfer, Tagging, Lining, Playback features, and more.Popular
  • How much does Scriptation cost?
    Scriptation pricing and plans — Core Features (free), Industry Pro, AI Voices, Team, and Enterprise. Plus how to get a free two-week trial of Pro features.Popular
  • Does Scriptation offer a trial?
    Yes — Scriptation offers a free two-week, full-featured trial. Your chosen monthly or annual subscription starts automatically unless you cancel.Few readers
  • Can I have multiple accounts on the same device?
    Scriptation supports one account per device at a time. Here's how Apple ID and Scriptation account sign-in work together, plus how to share scripts between accounts without switching.Few readers
🛒 Buying & Activating
  • How do I redeem a promo code or gift card?
    Use a promo code or Apple Gift Card to get Scriptation at a discount or as a gift — step-by-step for iPad, iPhone, and Mac.Some readers
  • How do I give Scriptation as a gift?
    Use an Apple Gift Card to give Scriptation — your recipient redeems the card and subscribes on their own Apple devices.Few readers
  • Does Scriptation work with Apple Family Sharing?
    Yes — one Scriptation Industry Pro license can be shared via Apple Family Sharing. Here's how to set it up across devices.Few readers
  • I purchased Industry Pro. How do I activate it on all of my devices?
    Activate your Industry Pro subscription on every Apple device — iPad, iPhone, and Mac — using Restore Purchases and the same Apple ID across devices.Some readers
🎓 Discounts
  • Are there educational discounts for students or school groups?
    Yes — Scriptation offers free On Campus access for partner schools and 50% off one year of Industry Pro for individual students and faculty with .edu or .k12 emails.Some readers
  • Are there discounts for industry unions, guilds, or professional organizations?
    Yes — many industry unions, guilds, and professional organizations partner with Scriptation to offer Industry Pro discounts to their members.Few readers
⚙️ Managing your subscription
  • How do I manage my individual Scriptation account?
    Manage your individual Scriptation account through your Apple ID, the App Store, or the Account tab in Scriptation 6.0+.Few readers
  • How do I check which Apple ID is logged into my device?
    Find which Apple ID is currently signed in on your iPad, iPhone, or Mac — and why it matters for Industry Pro.Popular
  • How do I check my subscription status?
    Check your Scriptation subscription status in two places — the in-app Account tab (Scriptation 6.0 and later) for what you're subscribed to, or the Apple App Store for full billing details on iPad, iPhone, or Mac.Some readers
  • What happens if I take a break from my subscription?
    What happens to your files and Pro features when you pause or cancel an Industry Pro subscription — and what to expect when you come back.Few readers
  • How do I cancel or unsubscribe from Industry Pro?
    Cancel your Scriptation Industry Pro subscription through the Apple App Store on iPad, iPhone, or Mac. Your access continues until the paid period ends.Some readers
  • How do I reactivate a cancelled subscription?
    Reactivate an expired or cancelled Scriptation subscription from the App Store on your iPad, iPhone, or Mac — step-by-step.Popular
  • Where can I find my subscription's purchase receipt?
    Find your Apple receipt for a Scriptation subscription — in your email or via your iPad, iPhone, or Mac — for production reimbursement.Few readers
🐛 Troubleshooting
  • I'm getting an Invalid Receipt error message. Help!
    Troubleshoot the "Error: Invalid Receipt" message when activating Scriptation Industry Pro — internet connection, app version, Apple ID, subscription status, and Restore Purchases.Few readers
  • Why is my pricing different?
    Industry Pro pricing varies by App Store region. Apple sets prices per country and doesn't adjust for live exchange rates, so prices can look different from the USD shown on scriptation.com.Few readers
  • I have an Industry Pro subscription, and I'm being asked to upgrade. Help!
    Have an active Industry Pro subscription but being asked to upgrade? Reconnect it by updating Scriptation, signing in with the right Apple ID, or running Restore Purchases.Few readers
  • I signed up for the free two-week Trial but I was charged
    Why Apple may charge you after starting Scriptation's free two-week Trial, plus how to cancel and request a refund through Apple's Report a Problem page.Few readers
  • Why am I seeing ads in Scriptation?
    Scriptation shows ads from partner studios and apps to support the free tier and keep Industry Pro pricing affordable. Here's where ads appear, and how to reduce them.Few readers

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