Note transfer not work properly? Here's a few common causes, and next steps.

Transfer performed in the wrong direction

Note Transfer is designed to be initiated from the new draft, and pulls notes forward from the old draft into the new. Sometimes users mistakenly initiate the transfer from the old draft.

Follow these instructions to get your file back on track.

Incorrect transfer selection: Full Draft vs. Collate Pages

Scriptation offers two types of Note Transfers. The process you select will depend on how your production handles revisions.

For transfering notes with Full Scripts, follow this guide to Full Draft Transfer.
For transfering notes with Revised Page Packets, follow this guide to Collate Pages Transfer.

If you have already performed the transfer incorrectly, follow these instructions to get your file back on track.

Document is "flattened"

A flattened document is a PDF file where the contents are no longer recognizable as individual parts, so the Scriptation algorithm (or any PDF program) isn't going to be able to recognize ANY text in the file. This often happens with scanned files, and with some watermarking programs.

To check if your PDF has been flattened, try to use the Text Marking Highlight feature. If Highlight does not recognize any text, then the file unfortunately has been flattened. Ask your production folks if they can distribute their files in a different way, to ensure everyone can go paperless!

Added pages are mismarked

The Scriptation algorithm understands Pages in two ways.

Native: Official script pages, in their imported order.
Inserted / Added: Pages that you've added in manually. Such as Facing Pages, Sides, and Copied/Pasted pages.

Very rarely, Added Pages get mismarked as Native Pages (or vice versa), and can cause issues with the Note Transfer.

Learn how Master Edit Mode can correct the page assignment as Native vs. Added, and set your file back on track.

Format strays from industry standard

Scriptation is optimized to read single-cam and multi-cam industry standard formatting.

While you can open and annotate ANY PDF file in Scriptation, with other script formats (i.e. broadway musical, play), or documents like musical scores, schedules, run of shows, and contact sheets, transfer features may not work as reliably.

Watermark Issues

Scriptation can understand watermarks from the most commonly used software like Final Draft and Adobe, or document distribution services like DAX, Doczilla, SetKeeper, and many others.

However, every so often a new program pops up, and throws a wrench in the mix. If at all possible, find out what program is being used to create the PDF, and what (if any) watermarking program is being used after the initial PDF creation. With a little more info, we might be able to make a recommendation - as this same issue would be happening to anyone on your production using Scriptation!

Having another issue? Get in Touch!

To reach our support team, send an email to support@scriptation.com. Please also share both your annotated draft and revised draft at our Secure Upload Portal so that we can examine your file for any technical issues.

What's Next?

Will new revision pages automatically be reflected in page color?
Learn how ScriptationCompare can give you a quick rundown on all that's changed between drafts
How does Scriptation handle A Pages and Deleted Pages?
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